Customer Service Project Coordinator

Professional Summary

Project Coordinator with a strong background in business operations, experience in overseeing sensitive documents, and training new teammates. My leadership skills and attention to detail are evident in roles where I enforced policies and resolved customer service issues. My education in IT and Business has equipped me with a well-rounded skill set for various roles in the industry. Possessing a high-level ability to adapt to change. A restorative individual empowered by problem solving skills to resolve difficult situations.

SKILLS

Detail Oritented

Microsoft Suite

Communication

Customer Service

Research

Problem solving

Adaptability

Productivity

EXPERIENCE

Hertz Rental Cars, Hartfield-Jackson ATL International Airport Feb 2022- Dec 2022

Customer Service Agent

Greeted customers and directed them to their vehicles

Assisted customers with their needs and inquiries

Provided knowledge of rental policies and procedures

Paid attention to detail in completing paperwork and rental agreements

Provided excellent customer service and resolved any issues or complaints promptly

Collaborated with team members to ensure smooth operations

Upsold additional services or products to customers

Implemented safety protocols to ensure customer and employee well-being

Handled inquiries and reservations efficiently during high frequency business hours

Global Experience Specialists, Las Vegas, Nevada May 2021-Oct 2021

Electrical Coordinator

Processed electrical orders then entered remarks to assist in correcting service issues on the show floor

Updated spreadsheets to maintain exhibitor list and booth information

Preformed various booth check reports to confirm that clients remain in compliance with company

Reviewed electrical floorplans ensuring each one contains all necessary components

Managed the electrical service desk and assisted with logics.

Maintained an updated traffic log of the exhibitors and requests made throughout the day

Communicated with exhibitors disputing electrical billing and resolved concerns

Bank of America, Concord, CA Aug 2019-Aug 2020

Commercial Real Estate Loan Operations Intern

Verifying commercial customers’ property taxes daily to ensure they aren’t delinquent, keeping bank in compliance

Processing over 100 rate rollovers monthly using our Icon system to ensure high customer satisfaction

Responsible for daily delivery of correspondence from UPS, USPS, and FedEx to a team of 30+ individuals ensuring time efficient customer service

Solely responsible for ordering and maintaining office supply inventory

Smart and Final, Oakland, CA March 2018– Aug 2019

Cashier / Customer Service

Maintained asset protection by calculating 500 dollars per hour and observing surroundings each day for my division to result in overall customer safety

Showcased high level of customer service to every customer, which led to return business

Memorized location of items and over 300 store codes to keep store flow moving at a steady pace

Good Paper, San Francisco, CA Aug 2017- Feb 2018

Project Coordinator

Managed over a dozen projects by facilitating meetings to collaborate on ideas for trade shows showcasing company’s brand

Participated in weekly business meetings utilizing note taking skills to document information to report to team ensuring that entire team is notified of any updates on projects

Overseen roughly 100 inventory shipments daily using tracking log to verify orders and miss shipments

Updated a minimum of 30 documents daily and Collaborated with local and international partners

Trained new teammates on company policies, procedures, and how to operate systems to maintain copay work flow

EDUCATION

Diablo Valley College, Pleasant Hill, CA Graduated July 2019

YearUp, Bay Area Earned recognized certificate in IT & Professional Development

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