Operations Supervisor/business administration
Resume:
Crown Point, IN *****
********@*****.***
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SUMMARY
To seek and maintain full-time
position that offers professional
challenges utilizing interpersonal
skills, excellent time management
and problem solving skills.
Versatile Operations Supervisor
successful at taking on routine and
complex business challenges with
resourceful and creative approach.
Recognized as driven, dedicated
and hardworking with history of
streamlining operations and
increasing results. Forward-thinking
team leader skilled at operating
departments efficiently to meet
goals. Successful background
matching employees with roles for
maximum performance. Proactive
and hardworking individual focused
on continuous operational
improvement. Experience
overseeing multiple tasks and
managing employees successfully.
Hardworking professional
committed to providing outstanding
customer service and assistance.
Prioritize projects and multitask
effectively to achieve project goals.
Methodical and detail-oriented
team player with expertise in team
leadership. Experienced with
Eric Eberly
EXPERIENCE
May 2014 - December 2023
OPERATIONS SUPERVISOR Republic Services Crown Point, IN December 2010 - March 2014
General Manager Aqua Express Management Bourbonnais, IL Evaluated team member performance and productivity, provided feedback and implemented corrective actions
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• Motivated and trained employees to maximize team productivity Enforced regulatory and company policy compliance to improve workplace and employee safety
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Resolved issues through active listening and open-ended questioning, escalating major problems to manager
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• Monitored staff performance and provided feedback for improvement Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress
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Maintained accurate records of employee attendance and performance reviews
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Resolved customer complaints in a timely manner to maintain customer satisfaction
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Provided support to other departments as needed to meet organizational goals
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Assisted in the hiring process by conducting interviews and making recommendations for new hires
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Trained new employees on proper job functions, company policies and procedures, safe and proper use of units
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Developed strong relationships with customers through excellent customer service practices
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Developed work plans and schedules for employees to facilitate adequate staffing for service requirements
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Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers
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Coordinated with other supervisors, combining group efforts to achieve goals
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Discussed job performance problems with employees, identifying causes and issues to find solutions
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Oversaw daily operations of multiple locations, inventory levels, placing orders as necessary to maintain adequate supplies.
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Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
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Recruited, hired, and trained new staff members according to organizational standards.
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• Resolved escalated customer service issues in a timely manner. Ensured compliance with safety guidelines by regularly inspecting work areas.
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Completed thorough opening and closing functions to maintain operational standards each day.
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• Prepared staff work schedules and assigned team members to specific optimizing productivity, efficiency
and service quality across various
environments. Highly dependable,
ethical and reliable support
specialist and leader that blends
organizational, technical and
business acumen. Works
effectively with cross-functional
teams in ensuring operational and
service excellence. Performance-
oriented and driven with in-depth
understanding of budgets and
office organization needs. Skillfully
coordinate resources and
administrative support to keep
operations smooth and boost team
productivity. Organized and
dependable candidate successful
at managing multiple priorities with
a positive attitude. Willingness to
take on added responsibilities to
meet team goals.
SKILLS
• Logistics Coordination
• Operations Management
• Safety Oversight
Customer Relationship
Management
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• Delegation
• Team Training
• Task Delegation
• Customer Relations
• Inventory Coordination
• Staff Supervision
• Performance Monitoring
duties.
Collaborated with marketing team to develop promotional campaigns for products or services.
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EDUCATION AND TRAINING
April 2013
Bachelors Business Administration and Operations Management Devry University, Tinley Park, IL
ACCOMPLISHMENTS
• Member of Alpha Sigma Lambda national collegiate honor society 2013
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