Project Manager Scrum Master

JAZMAN PATTERSON

Chicago, IL ***** • 214-***-****

************@*******.*** • linkedin.com/in/jazman-patterson Performance-driven Project Manager and Certified Scrum Master (CSM) committed to sparking team synergy. Experienced in leading all phases of the project life cycle. Accomplished in utilizing psychological theory and effective communication to lead and motivate teams, analyzing data for opportunities to improve, integrating feedback for enhanced performance, implementing learning and development plans, and coaching team and organizational growth. PROFESSIONAL EXPERIENCE

Chicago Public Schools, Chicago, IL

Project Lead August 2021 – Present

Chicago Public Schools is the fourth largest school district in the United States.

● Implemented a bi-annual Community Health Fair by collaborating with administration, colleagues, and over 200 students to create 35 student-produced physical research projects that groups then presented to over 1,200 people from the Amundsen High School student body, staff, and community members.

● Directed five teams of 40 learners through project initiation, planning, execution, monitoring and control, and closure project life cycle phases for the Community Health Fair, state and local key performance indicators

(KPIs), as well as other projects, each quarter.

● Steered each team toward 98% completion of KPIs via facilitation of daily meetings, monitoring learning management system (LMS) and training content, analyzing data for opportunities to improve, providing timely feedback, communicating with stakeholders, and coaching knowledge gaps to drive continuous improvement. Amundsen High School, Chicago, IL

Head Varsity Girls Basketball Coach May 2023 – May 2024 Amundsen High School (AHS) is a public four-year high school located in Chicago, IL.

● Led the VikQueen Banquet project planning team of seven volunteers by facilitating meetings, delegating responsibilities, procuring resources, communicating with stakeholders, and budgeting, leading to a 185% ROI.

● Developed the scope, schedule, and deliverables of the 2024 season for the program’s three teams, including scheduling games, developing practice plans, managing fundraisers, tracking inventory, and planning events.

● Directly managed a cross-functional team of six coaches to perform efficiently and effectively. Assistant Varsity Girls Basketball Coach June 2021 - May 2023

● Resolved individual and team challenges through effective problem-solving.

● Evaluated data and statistics to recommend processes and procedure improvements. Plano Independent School District, Plano, TX

Project Manager August 2016 – July 2021

Plano Independent School District (Plano ISD) is a top-rated, public school district in Plano, Texas.

● Engineered formative and summative projects to prepare six teams of 30 people for annual STAAR testing, resulting in a ~15% improvement in performance compared to the previous year.

● Developed and executed a comprehensive project management plan utilizing hybrid project management methodologies, ensuring project milestones were met on time and to scope.

● Cultivated a collaborative project environment, fostering open communication and continuous feedback, leading to 30% higher team morale and productivity compared to similar departments. YourCause, LLC, Plano, TX

Project Coordinator (Seasonal) June 2017 – August 2017 YourCause, LLC is a Software as a Service (SaaS) provider of the CSRconnect Employee Engagement Platform that provides a fully hosted and managed solution for community involvement programs.

● Optimized the grant review process for Pfizer Foundation Matching Gifts Program, resulting in $5 million in approved employee grants.

● Communicated with stakeholders to verify grant status and ensure timely delivery of funds. JAZMAN PATTERSON

Chicago, IL 60647 • 214-***-****

************@*******.*** • linkedin.com/in/jazman-patterson Wichita Falls Independent School District, Wichita Falls, TX Implementation Manager August 2014 – July 2016

WFISD is an award-winning school district located in North Texas.

● Planned, coordinated, and executed the design, development, and implementation of instructional design and training resources at McNiel Jr. High, resulting in 35% improvement in KPIs, surpassing annual targets.

● Implemented agile delivery methods to facilitate learning and continuously improve and adapt the learning and development plan to meet organizational goals.

Verizon Wireless, Wichita Falls, TX

Technical Support Lead and Trainer April 2012 – June 2014 Call center for Verizon Wireless, who ranked #1 in customer care and satisfaction among national full-service wireless providers by J.D. Power and Assoc. during this time period.

● Led technical support teams, developed training programs, and improved first-call resolution rates by 20%.

● Introduced performance improvement initiatives, resulting in a 96% customer satisfaction rate. SKILLS

● Project Management Methodology: Agile methodologies (Iterative, Adaptive), Scrum framework, Scrum ceremonies, Agile coaching, Facilitation,Waterfall project management (Predicative, Traditional), PM Artifacts

● Project Management Tools: Jira, Microsoft Project, Asana, Trello, Kanban, Dashboards, Tableau, Cloud and Artificial Intelligence, Amazon Cloud Computing (AWS), Azure DevOps

● Collaboration Tools: Microsoft Office (MS Word, MS PowerPoint, MS Excel, Outlook, etc.), Google Workspace

(G Suite, Drive, Docs, Sheets, Forms, Gmail, etc.), Adobe Creative Cloud, Canva, Slack

● Soft Skills: Problem-solving, adaptability, prioritization, time management, data analysis, risk management, performance monitoring, team leadership and development, organization, empathy, effective communication CERTIFICATIONS

Project Management Professional (PMP), Project Management Institute Expected June 2024 Google Project Management: Professional Certificate, Google (Coursera) May 2024 Certified ScrumMaster (CSM), Scrum Alliance March 2024 EDUCATION

University of Northern Colorado, Greeley, CO December 2020 Master of Arts (MA) in Educational Psychology

Midwestern State University, Wichita Falls, TX May 2012 Bachelor of Arts (BA) in Mass Communication, Minor in Public Relations and Advertising PROFESSIONAL AFFILIATIONS

Project Management Institute (PMI), Member

April 2024 - Present

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