Reverse Logistics Customer Relations

Doug Price

**** *********** *** #**** ****, Tx **449 **********@*****.***

901-***-**** Mobile

PROFESSIONAL PROFILE

A highly effective Senior Management Professional, who meets challenges skillfully and creates positive impact. A creative problem solver with a proven record of success setting strategic direction, executing to plan, optimizing operations, and developing and leading cross-functional / cross-cultural teams to achieve outstanding results in dynamic, rapidly-changing business environments.

BACKGROUND SUMMARY

More than thirty years of Manufacturing Management experience includes:

Reverse Logistics

Business Unit Leadership

Multi-Site Operations

Customer Relations

Cost Tracking / Management

Lean Manufacturing

ROI Studies

Business Case Development

Value Added Services

Industrial Engineering

Digital Transformations

Global Distribution

ISO 9001 Implementation

New Facilities Startups

P&L Responsibility

Global Project Teams

Consolidations / Downsizing

Project / Program Management

EMPLOYMENT HISTORY

syncreon, Auburn Hills, MI 2021 – Feb/2024

Director of Engineering, Global Reverse and Repair

Lead and direct a team of 35 Engineers and Technicians residing in Juarez, Mexico and Zary, Poland with additional support responsibilities to smaller sites in Sydney, Australia, Madrid, Spain and Buenos Aires, Argentina. Services provide include repair of ATM Components, Point of Sale systems, servers, large printers and various other computer products. Primary duties involve rationalization of support model, alignment with corporate systems and quality requirements while participating in development of corporate strategy and growth objectives. Provided guidance to the development of a new model for determining labor and capital requirements for new business quotes ranging across a broad range of consumer electronic and computer products. Key achievements:

Re-organized Engineering function to created global Sustaining Engineer function

Provided SME support to multiple bids including solution design and layout/staffing and equipment requirements for multiple global initiatives:

Established improvement objectives/facilitated IT Systems modifications for current and new customers

Aligned with Corporate Strategy Development resources to target new segments for Reverse Logistics and Repair Services

CSAT Solutions, LP, Houston, Texas 2017 - 2021

Director of Engineering

Lead a group of 25 Engineers and Technicians, providing process design, test development and deployment for an operations team of 500, engaged in contract repair and parts distribution for multiple computer manufacturers.

Provide Test Network development, deployment, maintenance and support for LCD, Motherboard, Laptop / Desktop and Flat Panel Monitor repair operations

Key member of the Digital Transformation initiative

Process design, maintenance and support for repair operations and Pick/Pack/Ship function

Coordinate / Co-lead implementation of mobile robotic delivery systems improving productivity and pick accuracy for spare parts fulfillment operations

Implemented Change Management processes / systems

Developed and deployed process and test improvement initiatives improving cost and quality ($100k annually)

Managed deployment of Sharepoint Document approval process

Developed facilities layout and project managed build out and commissioning of new customer operation in leased building (Lenovo Contract Repair and Reverse Logistics)

CEVA Logistics, Memphis, Tennessee

2012 - 2016

Project Engineering Manager

Hired to provide project management for a 600K sq ft distribution center start up. Subsequently assigned to manage logistics operations engineering and lean “Kaizen” projects for three North American sites providing distribution and supply chain services for Microsoft.

Led the startup of a 600k square foot facility engaged in light assembly, computer software imaging and automated distribution of computer products.

Managed a software implementation project linking automation machine controls to WMS and voice picking, and pick-to-light applications.

Developed project plan and cost model for a new Returns processing operation within an existing distribution and light assembly operation.

Project Engineering Manager, CEVA Logistics - continued

Charter member of CEVA’s Microsoft Octane Team charged with driving alignment, cost management-improvement across three US sites engaged in wholesale and retail distribution.

Realigned / designed warehouse configurations to support a multi-client environment; project managed startup for new customers within existing sites

Led a multi-site maintenance organization supporting $15-20 million automated pick and sortation systems, high bay racking, and related distribution center operations.

Lenovo, Raleigh, North Carolina

2011 - 2012

Project Manager

Managed projects across Inventory, Parts Operations, Repair and Logistics focused on deploying a worldwide product service delivery model for computers and related accessories.

Contributed to the development of a PMO organization operating across 160 countries

Collaborated with Regional Service Management teams in defining country-specific solutions to unique customer and regulatory requirements

Coordinated and collaborated with multiple global business partners to provide parts procurement, distribution and logistics services in alignment with Lenovo’s business requirements.

Independent Consultant, Memphis, Tennessee

2009 - 2011

Operating as an independent contractor, developed new and replacement websites for small businesses in the Memphis area and provided webmaster services.

Interviewed business owners / principals to gather information relevant to business drivers and communication requirements, proposed and sold website solutions.

Developed graphic designs and website frameworks

Identified hosting companies and launched new sites / carried out basic SEO work

Flextronics Global Services, Memphis, Tennessee

2006 - 2009

Senior Manager, Engineering Services

Managed the integration of Engineering and Quality Assurance functions during the post-acquisition consolidation of Solectron Global Services into Flextronics’ operations. Led a 140-member staff, providing forward and reverse logistics operations, including product completion (mass customization) for HP and Kodak and other major manufacturers.

Developed Process and Work Standards for warehousing, pick-pack-ship operations, order management support, capacity management and distribution related functions for a 1.8 million sq ft facility engaged in a full range of distribution, 3PL and parts fulfillment activities (including on-line store) for major computer products companies.

Business Process Analysis, including customized IT systems solutions that improved warehouse management methods and optimized real time order execution and management

Managed the Test Engineering group presiding over test solution development and the test network including, full product testing solutions (laptop, desktop, printers, plotters, etc.) and firmware upgrades (re-flashing), software updates/tracking.

Developed labor standards and process flows in support of new business proposals including process / technical support to Sales / Quote Team.

Drove engineering and quality contributions to major program RFQ responses for multiple distribution and service/fulfillment projects (Logitech, HP, Dell, Circuit City, Lenovo, and others

Robert Half and Business Software Solutions, Memphis, Tennessee

2003 - 2006

Independent IT / Internet Business Consultant

Provided consulting, sales, after sales support and contract project services to small/medium sized businesses in the areas of internet/e-commerce, website development, ISO 9000 implementation and IT security auditing and policy development.

Arrow Electronics, Inc., Memphis, Tennessee

2000 - 2003

Vice President, Logistics and Value-Added Services

Senior operating executive with P&L responsibility for Computer Products Distribution/Manufacturing organization (400 total staff / seven locations) led warehousing, pick-pack-ship services, fulfillment and custom design/assembly/testing and reverse logistics for commercial and industrial computer products.

Developed the Distribution/Manufacturing organization for the computer products division.

Integrated processes, people and technology of two newly acquired companies while incurring minimal lost time and reducing costs by more than $1.0 million.

Developed a consolidation strategy for the distribution network utilizing in-house staff and data analysis.

Reduced cost by more than $10 million through facility re-design, improved asset utilization and absorption of overhead functions.

PricewaterhouseCoopers, LLP, Atlanta, Georgia

1998 - 2000

Principal Consultant

Hired to bring industry experience to a newly developing practice focused on change management and helping companies realize ROI on major IT Systems (MIS) investments.

Co-developed an innovative Benefits Realization Process (Service Offering) improving the company’s market share.

Developed software Tools and Managed Software Development Teams developing applications that aided the deconstruction and analysis of enterprise-wide “Value Chain” processes. Supported Marketing Initiatives and Sales Presentation development/delivery helping to win multiple engagements with existing and new clients.

Brother Industries (USA), Inc. Bartlett, Tennessee

1996 - 1998

Vice President, Manufacturing Operations

Executive steering committee member with responsibility for all scheduling/production control, engineering, R&D interface, production, quality and field returns repair activities for branded and OEM electronic office/computer products. ISO 9000 registered facility with revenues of $225 million. Directed a multi-national organization (600 total staff).

Led several new product start-ups.

Defined, justified and implemented capital improvement programs.

Improved employee relations by facilitating employee feedback committees.

Member of SAP Steering Committee

Co-developed the five-year strategic plan for manufacturing operations as a member of Corporate Operating Committee.

NEC Technologies, Inc., McDonough, Georgia

1990 - 1996

Director of Manufacturing / Engineering Services / Business Process Manager

Directed the production and engineering and IT activities of a two-building complex engaged in the final assembly, test, warehousing and distribution and refurbishment of consumer electronics.

Led production/engineering teams in SAP conversion / stabilization / bug-fix period.

Co-developed automated inspection and data collection systems

EDUCATION

BS, Industrial Management / Electronics

Southwest Missouri State University, Springfield, Missouri

PMP: Project Management Institute

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