Customer Service Entry Level

*** ******* ****

Charlotte NC *****

Cell:704-***-****

********@*****.***

Judith Herard

Objective

Seeking First Job in New Career Field as a Certified Medical Billing Coding Specialist with a company that seeks an ambitious career minded person where acquired skills and education will be utilized toward continued company growth and expansion. Achieve consistent client satisfaction and bring new life to conventional methods while keeping an open mind. Over 10 years providing Extraordinary Customer Service. Demonstrated ability to gain customers trust and provide exceptional follow-up.

Experience

2002-2009 Branch Banking &Trust Charlotte, NC

Wholesale Lockbox Specialist

Processed deposits checks and invoices received by mail. Reviewed checks/invoices for special instructions given by customers and determine the appropriate item handling. Sorted mail, processed accounts, and prepared deposit tickets to meet daily and hourly deadlines. Prepared information for input into the information reporting system. Relayed the deposit information by phone to lockbox customers to ensure the individual account needs are met.

2001-2002 Millennium Resource Charlotte, NC

Logistics Agent

Worked for various industrial environments. Performed general warehouse duties to support the daily logistics distribution operations.

1999-2001 Gaseteria Oil Company Brooklyn, NY

Customer Service Lead

Counted money in cash drawers at the beginning of shifts to ensure that the amounts are correct. Established or identify prices of goods and services and tabulated bills using calculators, cash registers and optical price scanners. Issued receipts, refunds, credit and change due to the customers.

1994-1998 Zaro’s Bread Basket Manhattan, NY

Customer Service/Cashier

Prepared station for daily work responsibilities. Maintained safe and sanitary work areas and equipment in compliance with established policies, procedures, state and city health codes and accrediting agencies. Assisted with restocking stations when necessary. Used the cash register to ring up credit and cash payments.

Education

2011-2011 Southeastern Institute Charlotte, NC

Diploma, Health Care Professional, Medical Billing and Coding.

Medical Terminology, Anatomy & Physiology, ICD-9 and CPT, Medical Insurance & Reimbursement Procedures, Medical Office Administrative Practices, In-Patient & Physician Coding & Billing, HIPAA, and EHR Systems.

1996-1997 Allen School of Nursing Brooklyn, NY

Certified Nursing Assistant

1991-1994 George W. Wingate Brooklyn, NY

High School Diploma

Skills & Expertise

Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, Internet Explorer, Social Media, Data Entry Alpha and Numeric, ICD-9CM, CPT, HCPCS, HIPAA, Medical Terminology, Medical Procedure coding, Medical Diagnostic Coding, Medical Insurance Billing Medisoft, Emdeon, Epic/EMR Software.

Languages

English, French, Creole and conversional in Spanish.

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