Customer Service Representative
Resume:
CUSTOMER SERVICE
REPRESENTATIVE
Pulmattie
Dipchand
*************@*****.***
Queen, NY 11420
CONTACT
June 2023 - Present
Customer Service Representative
Cathay Pacific Airline, Queen, NY
May 2021 - February 2023
HHA
Signature care, Brooklyn, NY
•Assist patients with daily activities
•Accompany to doctor appointment
•Meals preparations
•Help with medicine
•Assist with walking and transporting patients from wheelchair.
•Assist with feeding and grooming
June 2019 - February 2021
Private Caregiver
Private Job, Queen, Long Beach
EXPERIENCE
Handled customer complaints and inquiries in a courteous and efficient manner.
•
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
•
Developed strong customer relationships and loyalty through effective communication.
•
• Assisted with training and mentoring new team members. Adhered to company policies and procedures while providing superior service.
•
Assisted customers with product selection by providing detailed information about available products and services.
•
Maintained an updated knowledge base of current products, services, pricing, promotions.
•
• Met daily customer service quotas with a focus on quality.
• Assist Passengers with a smooth and clam check-in process
• Issues boarding Passes
• Scanning boarding passes at gate
• Knowledge of Gic Assistant
• Process payment for extra luggage or upgrade .
• Making announcements at the Gate
• Assist Unaccompanied minors
• Escorting passengers through security.
Assisted residents in activities of daily living to maintain health and dignity.
•
Assisted patients with everyday tasks such as grocery shopping, meal preparation and light housekeeping duties.
•
Administered medications as prescribed by physician in accordance with accepted standards of practice.
•
January 2017 - March 2019
CNA
Park Avenue Extended Care, Queen, Long Beach
August 2009 - July 2010
Pharmacy Assistant
Cottage Healthcare center, Georgetown Guyana, Guyana Developed a trusting relationship with clients built on respect, compassion and understanding of their needs.
•
Provided attentive and compassionate care to elderly patients with physical disabilities, mental illness, and dementia.
•
Engaged in positive interactions with patients while providing encouragement for independence when appropriate.
•
Monitored vital signs regularly throughout shift according to established protocols.
•
Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
•
• Worked with coworkers to complete tasks.
• Responded quickly to meet customer needs and resolve problems. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•
• Take Temperature, pluse etc.
• Assistant with daily activities .
• Documentation of each patient activities per day.
• Transfer patients .
• Accompanying patients to appointments.
Organized and maintained the pharmacy area in an orderly manner, ensuring shelves were stocked with merchandise and properly labeled.
•
Provided advice on non-prescription medicines such as over-the- counter drugs and health care products.
•
Responded quickly and professionally to customer inquiries relating to product availability and pricing.
•
Followed proper protocols when receiving incoming shipments of pharmaceuticals.
•
Provided exceptional customer service, communicating effectively with customers and resolving customer issues promptly.
•
Verified accuracy of information on prescriptions such as drug name, strength, dosage form, quantity dispensed, before filling them out.
•
Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt.
•
• Provided correct change and appropriate receipts to patients. Placed filled prescriptions in appropriate containers for immediate or future sale.
•
• Restocked storage areas, replenishing items on shelves.
• Referred callers to pharmacist when necessary.
• Greeted customers and helped them locate merchandise.
• Maintained and clean equipment, work areas, and shelves. Answered questions from customers regarding their medications or any other related inquiries.
•
Assisted pharmacists in filling prescriptions and performing inventory control procedures.
•
Accepted prescriptions for filling, gathering, and processing necessary information.
•
December 2023
HHA in Health care
Fordham Institute, Queen, NY
October 2015
CNA Certification in Nursing CNA
Community Nursing, Queen, Queen Jamaica
April 2007
High School Diploma
Leonora secondary school, West coast Demerara, Georgetown Guyana
EDUCATION
Contact this candidate