Customer service
Resume:
Crystal Harris
Customer Service Consultant
Amsterdam, NY 12010
************@*****.***
A challenging position where I can use my skills and abilities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spectrum - Albany, NY
January 2022 to Present
Answer incoming calls regarding billing questions. Explain products and services and handle irate customers. Work with multiple operating systems
Customer Service Representative
Maximus Health Services - Albany, NY
June 2021 to October 2021
Assisted callers with Medicaid applications. I also answered questions about health plans availability to the caller. Handled irate customers successfully.
Production Worker
Stickermule - Amsterdam, NY
November 2018 to November 2019
Packed stickers and operated machine to wrap stickers Telemarketer
MagWorld - Gloversville, NY
July 2009 to July 2015
• Placed outgoing calls to sale magazines.
• Signed customers up for sweepstakes contest and different promotions Customer Care Consultant
Frontier Communications - Gloversville, NY
January 2004 to August 2007
• Applied knowledge of company products and services.
• Consistently met or exceeded call requirement goals.
• Identified problems with customers bill and determined how to resolve it.
• Maintained sales records.
• Researched and recommended the products and services that would best suite their needs.
• Successfully handled irate customers.
• Excellent track record of maintaining the top ten seller positions out of 300 employees. Telemarketer
Verizon - Greenbelt, MD
January 2002 to February 2003
Sold Long Distant Service to new and existing customers.
• Recommended ways to save customer money by switching to Verizon Long Distant service.
• Successfully handled irate customers.
Education
Sophomore in Criminal Justice
Indiana Tech University - Indianapolis, IN
February 2022 to Present
Bachelor's degree in Criminal Justice
Indiana Tech - Indianapolis, IN
January 2022 to Present
High School Diploma
American Preparatory Institute - Chicago, IL
1999 to 2001
Associate in Medical Assistant
Tesst College - Beltsville, MD
2001
Skills
• Call Center (10+ years)
• Telephone
• Telesales
• General Labor
• Telemarketing
• Assembly
• Packaging
• Machining
• Cold Calling
• Sales Management
• Upselling
• Inside Sales
• Outbound Sales
• Warehouse Experience
• CRM Software
• Order Picking
• Customer service
• Operating Systems
• Microsoft Powerpoint
• Telecommunication
• Typing
• Cold calling
• Outbound sales
• Sales
• Inside sales
• Telemarketing
• Customer service
• CRM software
• Organizational skills
• Microsoft Excel
• Customer service
Certifications and Licenses
Driver's License
July 2017 to August 2021
Class B
Assessments
Written communication — Proficient
August 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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