Data Entry Client Service

Rosedna J. Byrd

Princeton, TX 469-***-**** *********@*****.***

Summary of Qualifications

16+ years customer/client service experience, 16+ years data entry, 5+ years employee data management, 5+ years employee management experience, 4+ years document management experience, 4+ years reporting experience, 5+ years working with confidential data and PII Skills

● Technical: Microsoft Office (Word, Excel, PowerPoint, Access), Windows, 10-Key, Data-entry, Scheduling, Fax/Copy, Filing,, Multi-line phone, Email, Calendar

● Character: Customer satisfaction, interpersonal communication, organization, prioritizing, critical thinker, problem solver, fast learner, strong judgment/decision-making, written and verbal communication, self-motivated

Professional Experience

DOCUMENT REVIEW SPECIALIST SEP 2019 – PRESENT

CONCENTRA ADDISON, TX

Sort, label, and digitally file scanned documents from new hire onboarding and/or worker’s compensation files. Enter employee data based on new hire onboarding paperwork or worker’s compensation claims. Adhere to guidelines for handling confidential data including PII and HIPAA. Edit and updated employee data based on new or updated documents. Run reports to determine quality of scans and production.

DAYCARE CENTER MANAGER MAY 2017 – SEP 2019

ROSIE’S PLACE MCKINNEY, TX

Monitored budgets for classes, equipment and supplies. Audited payment history. Managed and coordinated administrative support services; facilities, mail distribution, record management, and other office support services. Reviewed current processes and recommended procedural or policy changes to improve operations. Oversaw facilities planning, maintenance, and custodial operations internal or external service contracts. Maintained client data. Adhered to guidelines for handling confidential data including PII and HIPAA. APPLICATION DATA PROCESSOR SEP 2016 – MAY 2017

ONE EXCHANGE RICHARDSON, TX

Answered multi-line phone systems. Digitalized and filed documents. Other clerical duties. Updating client information in computer systems. Created calling scripts and other spreadsheets. Gathered information from clients to complete and process applications. Outbound calling to validate and retrieve missing data from clients.

Education

HS DIPLOMA 2009

MCNEIL HIGH SCHOOL, ROUND ROCK, TX

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