Technical Support Medical Billing

YC

YULI CABRERA

Technical support/ Medical Billing and coding

813-***-**** **********@*****.***

LinkedIn/Portfolio New York

EXPERIENCE

Tech Support analyst I

Inovalon Inc

**/**** - **/**** ***pa, Florida

Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication demonstrate proficiency with all internal tools

Contact and interface for customers regarding support, troubleshooting and problem resolution

Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process

Document all activities with customers in CRM per defined process and procedures

Resolve open cases within specified guidelines

Elevate issues following escalation procedure timely and as appropriate

Maintain compliance with Inovalon's policies, procedures and mission statement

Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures Patient Relations

Women's Care Enterprises

09/2021 - 06/2022 Brandon, Florida

Welcomes patients to the facility; serves as the primary point of contact for patients and visitors.

Comforts patients by answering preliminary non-medical questions, anticipating their anxieties and maintaining the reception area Schedule appointments in person or by phone

Perform patient check-in/check-out procedures

Collect co-pays when applicable

Act as liaison between clinical staff and patients Verify patient benefits

Represents clinics in a professional manner. Treats all customers, internal and external, in a courteous and cooperative manner Performs other duties as assigned

Attends required meetings and participates in team activities and professional development activities

EDUCATION

Certify Medical Assistant

Sanford Brown Institute

05/2010

Associates in Applied Science

CUNY Borough of Manhattan Community College

01/2012

SKILLS

CMS ICD 9 and ICD 10

Medical Terminology

Insurance Verification CPT Coding

EMR Systems CRM software

Healthcare IT industry (medical billing,

CMS, clearinghouse, or other payers)

Computer skills

Communication skills Bilingual

Microsoft Office suite including Word,

Excel, and PowerPoint

Salesforce Servicenow

Healthcare EDI Knowledge(ANSI 835,

837, 270/271)

Customer service

Record Management

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