Human Resources Service Representative

WILLA-HARRA K. ANDREWS

****** BARTON RIDGE DR. * FORT WORTH, TX. * *********@*****.*** * 678-***-*****

Having over 6 years in management positions and customer service, I am now looking forward to applying my acquired Master of Science in Business Administration specializing in Human Resources. My strengths include team leadership, organizational training and communication skills with all levels of the organization.

SUMMARY OF ACCOMPLISHMENTS

Professional with Master of Science in Business Administration specializing in Human Resources.

Management position as Lead for Accounts Management at IRS.

Microsoft Office Professional certified.

PROFESSIONAL EXPERIENCE

TAX SPECIALIST/CONTACT SERVICE REPRESENTATIVE

DEPARTMENT OF THE TREASURY-INTERNAL REVENUE SERVICE

November 2012-Present Dallas, TX

Tax specialist plan is to conduct examinations and investigations of individual and business taxpayers. They analyze taxpayers’ financial condition and related operations. They also provide advice regarding tax law and tax-related accounting and serve the nation by becoming the single point of contact to resolve both general and technical customer issues. Performs specialized research, analysis, and necessary computations to adjust taxpayers' accounts that have specialized factors. Educates taxpayers and/or their representatives regarding tax obligations, responsibilities, rights, and options.

Tax Specialists with the IRS assume several key responsibilities. They provide technical tax guidance, tax-related accounting consultation and other services related to pre-filing and filing processes; conduct surveys, studies and focus groups to determine the effectiveness of existing agency tax-specific products, services and communications; and customize communication materials to assist and influence voluntary compliance. Duties also include serving as a liaison among IRS functions involving compliance outreach activities, education and volunteer programs; and providing support to walk-in taxpayers during the filing season.

CONTACT SERVICE REPRESENTATIVE

DEPARTMENT OF THE TREASURY-INTERNAL REVENUE SERVICE November 2012-Present

Memphis, TN

Dallas, TX

Atlanta, Ga.

Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact.

Advise taxpayers in meeting their Federal Tax obligations; Aid on tax law inquiries if applicable, filing requirements, status and web base filing.

Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.

Secure, analyze and protect sensitive personal and financial information.

Make determinations and use sound judgment to resolve taxpayer disputes.

Develop, analyze and evaluate data involving the research of computerized records by accessing multiple online/database systems.

Review and analyze tax related documents with guidance from team members, leads, and managers.

Create and prepare spreadsheets with results written and oral presentations.

Assist team in preparing client deliverables.

Perform tax calculations and conduct research on basic to moderate assignments.

Address complex issues such as determination of active or passive loss and have experience in active issues.

Assist in data collection for taxpayer delinquency issues.

Responsible for providing customer assistance and resolving account and notice issues for Wage and Investment customers.

BEVERAGE AND HOTEL SUPERVISOR January 2008 – November 2012

HARRAH’S TUNICA CASINO AND HOTEL Tunica, MS

Duties included supervision of the Beverage Department.

Responsible for ordering of inventory and supplies.

Responsible for payroll and financial records and scheduling of employees.

Responsible for conducting team meetings and discussions for the shift.

Prepared schedules for the beverage outlets.

Established training programs that ensure high quality guest experience.

Responsible for documentation in beverage department employee records.

Oversee 50 employees, budgeting for 7 restaurants and 3 hotels in the casino.

Responsible for managing the financial and physical assets for maximum investment on return revenue profit and loss statements.

Compliance with audits exceptions and variances.

Responsible for managing guest relations to always achieve the highest guest satisfaction.

Complete regular employee evaluations and performance appraisals for annuals and disciplinary actions.

Set par level for all service-related supplies for all venues, take weekly inventory, and order for all venues using Stratton Warren purchasing systems.

EDUCATION

MASTER OF SCIENCE IN BUSINESS ADMINISTRATION/HUMAN RESOURCES- 42 credit hours 2011

MAJOR: HUMAN RESOURCES MANAGEMENT UNIVERSITY OF PHOENIX

GPA: 3.11 Completed

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT-120 credit hours 2008

GPA: 3.24 Completed UNIVERSITY OF PHOENIX

TRAINING AND COURSES

Financial Analysis for Managers 1 and 2, Global Business and e-Business Skills, Psychology 1 and 2, Accounting, Organizational Leadership, Research and Evaluation for Business Administration and Management, Marriage counseling, Marketing and Public Relation, Employment Law, and Operations and Implementation courses.

Classes include Corporate Financing, Operations Management, Human Capital Development, Human Resources Management, Finance and Marketing. Teaching: Math, Science, and Social Studies in Elementary Education.

evaluative techniques.

Contact this candidate