Customer Service Support Representative

DEANNE WAGY

208-***-****

******@*****.***

*** * ******* *** ***** ID 83651

OVERVIEW

Looking for a reputable company that allows for growth and promotes within.

EXPERIENCE

VOLT

**-**-2023-Current

Provider Claims Coordinator

Responsible for coordinating and supporting initiatives related to the evaluation, processing, and handling of insurance claims. Acting as a liaison between the organization, insurance providers, and policyholders. Inform on the status of eligible providers and load network contracting based on their status

T-MOBILE

06/08/2021-12/01/2022

Customer Service

Provide total experience that includes best-in-class, personalized support when needed. Providing with next-level experience, including tailored service and support, billing inquiries, tech support, and world class expert on products and services.

SYKES

08/01/2020-05/23/2021

Webchat Support

As a Webchat Support Representative, I responded to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online Windows based platform.

BLUE CROSS IDAHO 01/01/2015 - 03/24/2017 Claims Examiner

Process claims involving medical and/or surgical services

Apply administrative policies when necessary, utilizing the claims processing manuals

Authorize the generation of letters / questionnaires to providers to obtain additional information

Review descriptions of services on claim to determine validity of charges or the presence of errors

BLUE CROSS IDAHO -08/01/2012-12/31/2014

CSR

Provide A+ Customer Service, act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

EDUCATION

College of the Siskiyous

1992-1996

GE

Yreka High School

1990-1994

Diploma

SKILLS

Dependable, punctual, friendly, positive, flexible, professional.

Windows, DOS, Salesforce, Facets, Gemstone, Web, MS Office, type 45 wpm, 10-key, multi-line phones, phone etiquette, on- the- fly learning.

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