Call Center Service Representative

Marjorie Martinez

Orlando, FL 347-***-**** *****************@***.***

PROFILE

Bi-lingual and organized Healthcare Administrator with 10+ years of strong experience in managing daily administrative functions and ensuring compliance. Possess strong leadership/ team working skills, along with effective communication abilities and knowledge of medical terminology.

SUMMARY OF SKILLS

●Insurance verification / HIPAA compliance

●Medical Records

●Laboratory testing/ EKG/ Vital signs

EXPERIENCE

Florida Commerce, Orlando Florida

Lighthouse Works 02/2021- 05/2024

Call Center Agent

Florida Commerce Claims

Team Lead Assistant

Cashier/ Trainer

●Fully Bilingual

●Microsoft Office

Walmart Supercenter, Orlando, FL

10/2016 -02/2021

●Receive payment by cash, check, credit cards, vouchers, or automatic debits.

●Answer customers' questions and provide information on procedures or policies.

●Issue receipts, refunds, credits, or change due to customers.

●Cashier Trainer

Patient Access Service Representative

Wycoff Heights Medical Center, Brooklyn, NY 6/2006-7/2015

●Expert E-Verify to schedule appointments.

●Communicated with hospital operator when a code occurred to cue emergency page.

●Interviewed patients to obtain necessary demographics and financial insurance information and copays.

EDUCATION

Certified Medical Assistant American College for Medical Careers, Orlando, FL

High School Diploma Satellite Academy High School, New York, NY

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