Customer Relations Life Support
Resume:
PETER OCHIENG OTIENO KENYA
ad540a@r.postjobfree.com
Professional
Summary
Accomplished, self-driven, dedicated, personable, multi-talented, and dependable professional with vast experience in fleet and ambulance operation as well as professional driving. Highly skilled in defensive driving, emergency vehicle operations, basic life support, and pre-hospital. Possesses a proven track record of excellent customer relations, rapid and emergency response, and safety standards. A reliable team player and leader, with admirable Interpersonal and Communication Skills, confident of being a valuable addition to any position or assignment given. Work
Experience
AMBULANCE OPERATOR/DRIVER
KENYA RED CROSS SOCIETY Jun / 2014 - onGoing
DUTIES AND RESPONSIBILITIES
• Responsible for answering all incoming calls, and taking a detailed report of the information, as described by the caller.
• Making quick, and accurate decisions about which transportation types, and which emergency personnel to send to a scene.
• Assisting in dispatching ambulances to wherever the emergency was.
• Operating and maintaining mobile dispatch vehicles and equipment.
• Maintaining files of information relating to emergency calls such as personnel rosters and emergency call-out and pager files.
• Providing training to new staff members on their job duties and responsibilities and assisting them in settling
• Working with other ambulance providers in the area to provide mutual aid support.
• Preparing incident reports and providing daily updates to the Incident Commander.
• Coordinating with law enforcement agencies, fire departments, and other emergency responders.
• Communicating with all levels of healthcare providers, including hospitals, physicians, and nurses.
• Being alert for possible fire, property, and life safety hazards.
• Conducting routine maintenance of ambulance including cleaning, disinfecting, and checking of mechanical functionality.
• Responsible for checking the validity of assigned documents
• Preparing and Submitting ambulance monthly reports. Work
Experience
DRIVER
MOVER TRADING SERVICES Jan / 2008 - May / 2014
CO-DRIVER AND MESSENGER
ACTS SAFARIS LINK AGENCY Aug / 2005 - Dec / 2007
• Assessed the fitness of our vehicles in terms of safety and roadworthiness.
• Transported staff to/from duty, shift events, and locations as deemed by the program.
• Prepared and dispatched the transport vouchers every end month
• Utilized company policy for vehicle maintenance checks.
• Followed all policies related to reporting vehicle accidents.
• Maintained a high level of professionalism and following all safety standards.
• Complied with policies and procedures regarding vehicle operation, deliveries, and customer interaction.
• Followed route assignments as directed and completed the end-of-day documentation and check-out process.
• Transported the vehicles for servicing (oil change, state inspections, etc.), as needed.
• Attended and participated in all staff meetings, center events, and parent/customer meetings, as requested.
• I was responsible for picking up and dropping clients to and from Jomo Kenyatta International Airport
• Took clients for city tours as well as to National Park and Games Reserves
• Dispatched errands like booking vouchers to respective hotels to facilitate accommodations and other services
• Dropped staff home when the office closes late
• Was responsible for Checking on the vehicle documents, and mileage for service and helped in sorting out mechanical problems since I have some knowledge in mechanics.
Education
• PRESBYTERIAN CHURCH OF EAST AFRICA • May / 2013 - Aug / 2015
• NYAGONDO SECONDARY SCHOOL • Jan / 1998 - Nov / 2001 DIPLOMA IN THEOLOGICAL EDUCATION
KENYA CERTIFICATE OF SECONDARY EDUCATION
Skills Defensive Driving Customer Service and
Relations
Rapid and Emergency
Response
Emergency Vehicle
Operations(EVO)
Teamwork and
Collaboration
Endurance and Physical
Fitness
Documentation and
Report Writting
Communication and
Interpersonal Skills
Basic Life Support
Skills Pre-hospital Care
Training/Cours
es
15th-26th July 2019-
Certificate in Off-Road
Defensive Driving- IFRC
Global fleets and Kenya
Red Cross.
25th-30th March 2019-
Pre-Hispital Care and
Emergency Medical
Services-Kenya Red
Cross
09th-20th March 2015-
Emergency Vehicle
Operations(EVO) -
International Federation
of Red Cross and Red
Crescent
11th -12th August 2015-
Basic Life Support-
Kenya Red Cross
Jan 2004 To Oct. 2004-
Fundamentals and
General
Insurance;College Of
Insurance (Cop/Coi)
References 1. Priscilla Mutua-
Head Nurse; Gertrudes
Childrens Hospital
Muthaiga
Tel:+254*********
2. Agnes Mwikali
Mutua -Human Resource
Manager I;nternational
Committee of Red Cross
Nairobi
email:
ad540a@r.postjobfree.com
Tel: +254***-***-***
3. Adolf Keya - Project
Manager ; Africa Centre
for Corporate Studies
email: ad540a@r.postjobfree.com
ad540a@r.postjobfree.com
ad540a@r.postjobfree.com
Tel: +254***-***-***
Contact this candidate