Customer Service Personal Trainer

DOUG FORNE

Erie, PA ***** 814-***-**** *******@*****.*** LinkedIn

QUALIFICATIONS SUMMARY

Accomplished and performance-driven management professional with expertise in operations, facilities management, area supervision, and community relations for nonprofits and multimillion-dollar global organizations. Strategic and resourceful planner who implements solutions to increase efficiency, streamline workflow, reduce costs, and optimize the productivity and performance of up to 50 managers and 300 employees in order to maximize profitability. Effective and respected leader who recruits, trains, and mentors dynamic teams to consistently deliver projects on time and budget, exceed set goals, and advance organizational objectives.

Areas of Expertise

Professional Experience

YMCA of Greater Erie, Personal Trainer, Glenwood, PA, 2008-Present

Consult with clients to evaluate fitness levels, discuss injuries and limitations, and create a fitness program to achieve personal health and fitness goals. Previous roles include lifeguard, building supervisor, coach, referee, and Rally for the Y coordinator.

• Operations Management

• Event Coordination

• Inventory Management

• Community Outreach

• Relationship Management

• Process Optimization

• Project Management

• Strategic Planning

• Performance Management

• Sales & Marketing

• Team Leadership

• Recruitment & Training

• Coaching & Mentoring

• Articulate Communication

• Customer Service

Selected Accomplishments:

• Increase client satisfaction, retention, and referrals by providing the highest level of service.

• Rose Award recipient for caring, honesty, respect, responsibility, and outstanding service.

• Recipient of the 2017-2018 Spirit Award for living the YMCA mind, body, spirit philosophy.

• Recognized as the 2016 Employee of the Year for outstanding performance.

MCDONALDS, Multi-Store Operations Consultant (29 Years)

Received numerous promotions from crew up to Multi-Store Operations Consultant. Oversaw multiple store operations, including recruiting, training, and supervising management and staff, P&L, inventory management, sales, marketing, and customer service. Created and implemented new employee orientation manuals and checklist.

Selected Accomplishments:

• Optimized team performance by providing ongoing training, coaching, and mentoring to staff.

• Enhanced customer satisfaction and boosted loyalty and retention by addressing concerns and resolving issues quickly and efficiently.

• Increased efficiency and productivity by designing service development plans and conducting operation assessments in order to implement continuous process improvements.

• Reduced costs by streamlining inventory and eliminating waste.

• Minimized incidents by ensuring compliance with health and safety rules and requirements.

• Promoted professional advancement by counseling workers on defining career and work-related goals and objectives.

DOUG FORNE

Erie, PA 16509 814-***-**** *******@*****.*** LinkedIn

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Additional Roles:

ABRAXAS YOUTH, Youth Aid, 2007-2008

WENDYS, Manager, 2006-2007

PORT ERIE, Special Projects Coordinator, 2005-2006

Education & credentials

Diploma, McDowell High School

McDonalds Management Program Graduate

Personal Trainer, American Council on Exercise (ACE), Certification Number T169442

Certificates of Completion, YMCA of USA:

Virtual Risk Management Classroom Driver Safety Managing Aquatic Safety Child Protection Managing Volunteer Risk Managing Governance Risk Contracting Basics Facility Safety Effective and Legal Employment Practices Creating a Culture of Safety with Staff Crisis Management

YMCA of USA Certifications & Training: Deepen Relationships: A Bright Spot Journey Certified CPR/AED Certified

Designing Practical Programs Exercise for Chronic Disabilities, Exercise Programs for Older Adults, Making Fitness a Career, Training the Core, Exercise and the Older Adult, Exercise for Chronic Diseases, Exercise for Special Populations

Adoptive Parent of Three Children National Marrow Donor Certificate of Appreciation Recipient for Commitment to End Violence Against Women

Amnesty International

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