Customer Service Retail Sales
Resume:
Mya Leavy
Pine Hill, NJ *****
**********@*****.***
Retail/Sales with 10+ years in retail sales and management. Passionate leader who develops highly motivated teams
through mentoring and superior communication. Enthusiastic self-starter with excellent customer service skills.
Seeking shift or store management position in a large chain store. Client-focused Sales Representative with 8+ years
of providing solutions to customers. Solid understanding of the [ systems and program areas]. Experienced sales
professional with strong leadership and relationship-building skills. punctual and goal oriented. customer friendly.
Authorized to work in the US for any employer
Work Experience
Manufacturing Lead
Framebridge - Morristown, NJ
November 2021 to Present
• Production
• Assembly
• Hardware
• Use of measurements
• Hand tools
Tier 4 Operations/Logistics Manager
Amazon.com - Bellmawr, NJ
February 2019 to June 2021
• Deliver packages to designated location
• Ensure delivery time is promptly executed when loading
• Staging and assigning all packages and shipments to ensure proper delivery.
• Problem Solve
• Working directly with management, to meet standards of operations
• Overseeing the process of daily audits and timekeeping
• Ensuring deliveries are met with thorough and detailed audits
• Performance base results
• Maintaining cost by handling proper scheduling for employees
• Working with Human Resources for engagement of the shift and employees
• Managed day to day operations and production
• Demonstrated excellent people skills in both client and employee relationships
• Regularly supervised a crew of 65 employees, associates and workers
• Coordinated schedules and assigned associates' and team members' shifts
• Trained, developed, and supervised employees
• Maintained ongoing relationships with clients
Sales Associate/Key Holder
Dollar General - Atco, NJ
August 2018 to November 2018
• Cashier
• Maintaining a clean store front
• Greeting customers
• Stocking the front end
• Offered knowledge about Products, weekly specials and advertising
• Replenished merchandise
caseworker
Pioneer Credit Recovery (a Navient Company) - Moorestown, NJ March 2016 to November 2016
contracted through the state of new jersey division of taxation, my job was to see all debts satisfied by the taxpayer. To answer all phone calls regarding my clients. process and apply all payments made to the state via check or by phone. keep organized files and notes in great detail. Maintain a electronic filing system in which all transactions are documented. handle and process any information from attorneys, estates, power or attorneys, executor or executrix of state. To keep all third party nondisclosure information under strict guidelines. My other duties included general office work: filing, faxing, handling numerous phone calls, word, excel, office. Department Manager
Walmart - Cherry Hill, NJ
April 2015 to April 2016
08002
Interviewed job candidates and made staffing decisions. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Examined merchandise to verify that it was correctly priced and displayed. Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Increased profits through effective sales training and troubleshooting profit loss areas. Coder/Biller
Atlas Chiropractic LLC - Camden, NJ
October 2013 to January 2015
08103
Coded inpatient charts at a rate of 20 per hour or 20 per day. Precisely completed appropriate claims paperwork, documentation and system entry. Correctly coded and billed medical claims for various hospital and nursing facilities. Manager/Key holder
Conway - Cherry Hill, NJ
November 2013 to December 2014
08002
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.
Education
High School Diploma
Woodrow Wilson High School - Camden, NJ
2002
Skills
• CUSTOMER SERVICE (10+ years)
• INVENTORY (5 years)
• RECEPTIONIST (7 years)
• RETAIL SALES (10+ years)
• SALES (2 years)
• Call Center (1 year)
• Customer Support
• Retail Management (9 years)
• Records Management
• Profit & Loss
• Data Analysis
• Medical Billing (1 year)
• Store Management Experience
• Medical Records
• Recruiting
• Records Management
• Interviewing
• Retail Management (10+ years)
• Medical Billing (1 year)
• Management
• Medical Coding (1 year)
• Microsoft Outlook (2 years)
• Human Resources (2 years)
• Insurance Verification (1 year)
• Office Management (3 years)
• Medical Office Experience
• Warehouse experience (5 years)
• Heavy lifting
• Medical scheduling
• Store management
• Phone etiquette
• Logistics (1 year)
• Warehouse management
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Warehouse supervisor experience
• Freight
• Supply chain
• Quality control
• Manufacturing
• Inventory Control
• Shipping & Receiving
• Payroll
• English
• Materials handling
• Leadership
• Employee Orientation
• Order Picking
• Pricing
• Packaging
Assessments
Customer Focus & Orientation — Familiar
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Retail Skills: Shelf Stocking — Completed
June 2019
Measures a candidate's ability to receive and store merchandise or product. Full results: Completed
Warehouse associate — Familiar
October 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Familiar
Workplace safety — Familiar
October 2021
Using safe practices at work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Records management professional Resourceful and reliable worker Inpatient records coding proficiency Close attention to detail Patient referrals expert Adept multi-tasker
Insurance and collections procedures Office support (phones, faxing, filing) Understands insurance benefits Excellent verbal communication Composed and professional demeanor Hourly shift management Research and data analysis Store displays
Office management professional Customer-oriented
Exceptional customer service Excellent people skills Inventory management Sales training
Shipment processing [Electronics/Sales] knowledge
Able to persuade others effectively
Excellent people skills
Microsoft Excel & Word
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