Behavioral Health Support Specialist
Resume:
●**Randy Benes**
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●**Phone:** 480-***-****
●**Email:** ***********@*****.***
●**Address Professional Summary:**
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●A highly accomplished and experienced behavioral health professional with a proven track record of success in providing training, guidance, and counseling to the behavioral health workforce. Possesses a strong commitment to inspiring and motivating individuals to achieve their professional objectives while fostering a compassionate and growth-oriented work environment that supports the behavioral health community.
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●**Professional Experience:**
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●**Recovery Support Specialist Manager**
●Connections Health Solutions, August 2021 – April 2024
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●– Effectively managed daily operations and patient advocacy for all Connections Health Solutions UPC crisis/urgent care locations.
●– Demonstrated exceptional leadership skills in overseeing a team of recovery support specialists, ensuring the delivery of high-quality care to patients in crisis.
●– Developed and implemented comprehensive training programs for new recovery support specialists, equipping them with the necessary skills and knowledge to provide effective care.
●– Collaborated closely with other healthcare professionals to ensure a holistic and coordinated approach to patient care.
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●**Additional Skills and Qualifications:**
●– 10+ years of experience in the behavioral health field
●– Proven ability to lead and manage teams
●– Strong clinical and interpersonal skills
●– Excellent communication and presentation skillsets care/transitions/inpatient/COE units. Manager of 36 staff and up to 48 Peer Support Specialist in a Crisis setting and outpatient setting. Completed payroll, paid time off, built RSS schedule for operational needs daily across all units. Help develop multiple Standard operating procedures for the company in relevancy to Transitions RSS and Crisis RSS. Documentation overview and training. Trained in power bi and KPI data. Training of and practice in empathetic active listening, de-escalation, Trauma Informed Care, and Motivational Interviewing skills, creative solution and coping strategizing, situational de-escalation, introspective life planning, goal setting, quality documentation, positive reinforcement of recovery plans. Educator in PRSS Certification Credentialing class.
Recovery Support Specialist -Lead
Connections Health Solutions - February 2021- August 2021
●UPC Transitions Recovery Support Specialist/UPC Crisis Lead Recovery Support Specialist. Was Lead RSS and Transitions RSS while waiting for new hires. Training of new hires and existing RSS team and practice in empathetic active listening, de-escalation, Trauma Informed Care, and Motivational Interviewing skills, creative solution and coping strategizing, situational de-escalation, introspective life planning, goal setting, quality documentation, positive reinforcement of recovery plans for positive outcomes with the patients. Engaged with patients internal and external to enroll into Transitions outpatient services, Advocate for patients while still enrolled in Transitions outpatient services. Help eliminate patient’s social determinants of health. Plan with patients’ safety plan and aftercare plan. Help with finding suitable housing for patients.
Transitions Recovery Support Specialist -Lead
Connections Health Solutions-April 2020 – February 2021
●UPC Transitions Recovery Support Specialist - Training of and practice in empathetic active listening, de-escalation, Trauma Informed Care, and Motivational Interviewing skills, creative solution and coping strategizing, situational de-escalation, introspective life planning, goal setting, quality documentation, positive reinforcement of recovery plans. Engaged with patients internal and external to enroll into Transitions outpatient services, Advocate for patients while still enrolled in Transitions outpatient and on the Crisis units for wrap around services. Help eliminate patient’s social determinants of health. Plan with patients’ safety plan and aftercare plan. Help with finding suitable housing for patients.
Admissions Counselor
State of Arizona -June 2019-August 2019
●Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for clients.
College
Grand Canyon University
Bachelor of Science in Behavioral Health Science
September 17th, 2021 - Current
Highschool Diploma
Arizona Boys Ranch Academy - August 1st, 1996
Licenses & Certifications
●Motivational Enhancement Program Certification- September 2018
●Drug and Alcohol Education Certification - November 2018
●Criminal and Addictive Thinking Certification- December 2018
●Social Values Certification- December 2018
●Drug and Alcohol Certification - February 2019
●Recovery Wellness Program Certification - April 2019
●Peer Support Specialist Certification -November 2019
●Certified Train the Trainer Peer Support Curriculum Credentialing course
Awards
AZPFCA PEER SUPPORT 2023
UPLIFTING RESILIENCY AWARD
Change Our Community Needs Peer Support 2023
Arizona Women’s Recovery Center
Recognition of Appreciation Award 2023
Connections Health Solutions
Caught you Caring Award 2023
Summary of Qualifications
Knowledge and experience in training Peer Support competencies and values, Trauma Informed Care, de-escalation practices, Motivational Interviewing, Active Listening, optimized staff roles in Therapeutic
Intervention, behavioral health debriefing processes, and in the Principals of Recovery.
●Proficient in team management, project management, and adaptive workflow enhancement. Expertise in step-by-step procedure stratification, committee leadership, staffing logistics, work efficiency, team building, and management leadership. Demonstrated ability to collaborate effectively with corporate teams, management, and human resources.
●Trustworthy and experienced professional with integrity and competence.
●Experience in team management, project management, and adaptive workflow improvement. Expertise in step procedure stratification, committee leadership, staffing logistics, work efficacy, team building, and management leadership. Proven ability to work effectively with corporate teams, management, and human resources.
●Reliable and experienced professional with integrity and competence in both fast-paced and slow-paced environments.
●Skilled in assisting teams through effective professional communication and helping team members meet their daily needs while achieving their career objectives..
●Results-oriented and highly motivated professional with a proven ability to manage time effectively and work collaboratively in a team environment. Possesses excellent communication skills and the ability to resolve conflicts effectively. Demonstrates a deep understanding of the correlation between nutrition, exercise, and physical health in relation to recovery. Committed to continuous learning and professional growth.
●Certified Train the Trainer in Peer Recovery Support Specialist Curriculum Certification Course.
●Over a decade of personal recovery and lived experience, incorporating peer values and principles into daily life and family interactions.
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