Quality Assurance Customer Service
Resume:
Daniel Koomson
Belle union Dr *****
Indianapolis, IN
*****************@*****.***
Professional Summary: A highly motivated and detail-oriented professional with a strong focus on improving operational efficiency and meeting customer expectations. Experienced in team leadership, training, and problem-solving. Strong analytical and decision-making skills to drive business success. Seeking opportunities to enhance my skills and contribute to the success of an organization.
Key Skills
Team Leadership
Training and Development
Problem-Solving
Analytical Thinking
Decision Making
Process Improvement
Quality Assurance
Records Management
Safety Compliance
Work Experience
Operations Supervisor Amazon FC IND4 Indianapolis, IN January 2022-Present
Ensure effective and efficient operations.
Draft daily delivery plans.
Supervise the activities of drivers and dockworkers.
Ensure efficient loading and unloading of trailers and productive pick-up and delivery of freight at customer locations.
Provide necessary resources for employees to maximize productivity.
Conduct effective pre-shift meetings and communicate with employee groups.
Ensure load quality, timeliness, and work efficiency goals are met.
Deliver exceptional customer service through daily interactions with internal and external customers.
Recruit, train, and retain qualified employees to support company objectives.
Maintain compliance with safety rules, government regulations, and company policies
Team Lead: Amazon FC IND4, Indianapolis, IN December 2021 - Present
Provide ongoing training and retraining to ensure employees meet productivity standards.
Build and lead high-performance teams, fostering engagement and inspiration among colleagues.
Analyze information effectively to make informed business decisions.
Monitor and adjust resources to achieve daily production and delivery goals.
Ensure employees have the necessary equipment, materials, and documents for successful task completion.
Monitor work performance to ensure quality and quantity expectations are met.
Tier 1 Associate: Amazon FC IND4, Indianapolis, IN September 2018 - December 2021
Cross-trained in problem-solving and picking priority items for shipments.
Fostered a positive work culture, promoting fun and motivation among associates.
Participated in Just Do It (JDI) activities, creating and updating process checklists.
Cross-trained and knowledgeable in dock operations.
Contributed to the 5S project, setting up standardized pack and pick stations.
Quality Control Synergy Distribution June 2016 - August 2018
Trained and cross-trained new associates.
Managed quality assurance processes.
Maintained records and logs of repairs, fixes, and maintenance schedules.
Ensured a neat, clean, and safe workspace, achieving 100% safety compliance.
Education
Medical Imaging Purdue University August 2019 - Current
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