Executive Assistant Customer Service
Resume:
WORK HISTORY
June **** – Current Majid Al Futtaim – Carrefour
Hypermarkets – Assistant Section Supervisor (Market), Dubai, UAE
Planning and Making orders for the items (Stock) from suppliers to be sold in the store using software like Gima and Intelli-planner
Guiding the merchandisers and stockers on how to display items in a way that can attract customers and increase the sales for the store.
Plan and implement shop merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
Carry out inventory tasks to control the stock we have in the store.
April 2021 – May 2022 Majid Al Futtaim – Carrefour Hypermarkets – Salesperson (Stocker), Dubai, UAE
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Discussed Products with customers, outlined restrictions and educated on policies.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Assisting the market supervisor in making placing orders for the items (Stock) from suppliers to be sold in the store.
Opened, shelved and merchandised new products in visually
Provide customers with information about items. Labeling items for pricing, storage and transfer.
GODFREY KALULE KAYIZA
PROFFESSIONAL SUMMARY
A results driven, committed and articulate representative with excellent communication skills and a high level of customer commitment. Multi-skilled with the ability to plan & manage territory whilst. Possessing a good team spirit, deadline orientated and having the ability to succeed in everything. Looking forward to a making a significant contribution in an ambitious and exciting company that offers a genuine opportunity for progression and growth.
*************@*****.***
Dubai, UAE
Employment Visa
EDUCATION
Certificate in Marketing
Management Alison Courses
2021
Retail and Customer Service
at Majid Al Futtaim -
Carrefour Training School,
Dubai, June 2020
Diploma in Business
Management YMCA
Institute Kampala, Uganda,
May 2017
Uganda Advanced Certificate
of Education (UACE)
Midfield Secondary School.
Kampala, Uganda December
2014
Uganda Certificate of
Education (UCE) Molly and
Paul High school, Makindye,
December 2012
LANGUAGES
English: Reading,
Writing and Speaking
Swahili: Basic Reading,
Writing and Speaking
May 2020 – April 2021 Majid Al Futtaim – Carrefour Hypermarkets – Asst. Admin (Marshaller) E-Commerce, Dubai, UAE
Resolve customer complaints via phone, email or social media.
Collects, Pulls and packs product based on daily orders from customers.
Meets specifics of customer orders in a timely manner.
Keeps products separated, organized and in good rotation.
Monitors product quality frequently, reporting problems to mitigate safety issues.
Operates various pieces of equipment (i.e. Pallet Wrapper, Forklift, and Electrical Pallet Jacks).
May 2018 – December 2019 KAYz Fashion Store Kampala - Sales Representative, Kampala Uganda
Ensure high levels of customer satisfaction through excellent sales service.
Assess customers' needs and provide assistance and information on product.
Welcome customers to the store and answer their queries.
Maintain in-stock and presentable condition assigned areas.
Remain knowledgeable on products offered and discuss available options.
Handle returns of merchandise.
Team up with co-workers to ensure proper customer service.
Build productive trust relationships with customers.
Suggest ways to improve sales (e.g. providing promotions on some items)
Planning marketing strategies and store's design. January 2017 - April 2018 Airtel Uganda - Customer Care Service, Kampala, Uganda.
Generating leads.
Negotiating all contracts with prospective clients.
Helping determine pricing schedules for quotes, promotions, and negotiations.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Maintaining client records.
Resolved concerns with products or services to help with retention and drive sales
REFERENCE
Available upon Request
Declaration
I hereby declare that the above
information in this resume is true
and correct.
SKILLS
Customer service and
Excellent interpersonal
skills
Leadership skills
Self-motivated
Merchandising and display
Sales expertise
Fully Computer literate with
skills in Microsoft
packages, Word, Excel,
PowerPoint, Microsoft
outlook, Gima, Intel
planner, Alecto software
and using POS machines
Good analytical skills with a
kin eye for details.
Good negotiation skills,
Capable to interact with
people.
HOBBIES
READING, MARKETING,
PHOTOGRAPHY, MAKING
NEW FRIENDS, LEARNING
NEW SKILLS
I love making new friends, reading,
writing books and novels, also
learning new skill.
Contact this candidate