Customer Service Sales Agent

William G. Ramsey

*** *** ******* ****, ****** Haven, Florida 33881

Mobile 863-***-****

OBJECTIVE

To be recognized as a trusted and valued employee and to seek advancement into supervisor / management positions.

October 2023 TO Present

US Pack – Deliver parts from Advance Auto Warehouse to their retail stores

June 2020 to November 2023

Advance Auto Parts- Assisted walk in and phone in customers with their questions and processed the sale of items they needed.

March 2017 To March 2020

DS Services Of America - Inbound customer service/sales agent servicing bottled water, coffee and filtration customers. Responsibilities include helping customers with billing, add and/or change services, transferring of services to new addresses, new activation's and cancellations, scheduled delivery of products and payments.

March 2016 to January 2017

Sykes

Inbound customer service/sales agent servicing Frontier Communications, Responsibilities include helping customers with billing, add and/or change services, transferring of services to new addresses, new activation's and payments.

August 2014 to February 2017

Equity Homes Of Central Florida

Office Manager. Responsibilities include coordinating all vendors from sales staff, contractors, advertising and reporting to management staff and investors.

Feb. 1999 to July 2010

Flextronics, Inc.,

Technician serving Verizon Wireless cellular phones. Responsibilities include scheduling for Orlando and Tampa area Van Tech as well as scheduling the staff in the district with end of month, end of quarter and end of year analysis of time reporting and productivity recorded in Kronos, selling accessories, assisting Verizon Sales Associates with new accounts, and customer service including assisting with, customer complaints and warranty. In January 2006 I received a promotion to a mentor position that involved training new hires as they entered their home store locations. In November 2006 I received a promotion to a Field Team Supervisor. The Field Team Supervisor is equal to the store manager for the CST customer service technicians.

EDUCATION

2000 to 2001 attended Mid Florida Tech part time Electronics Technology Graduated

1998 to 2000 attended T.E.C.O. Technical Educational Center of Osceola for Electronics Technology and Windows 95 classes

1996 To 1998 attended Mid Florida Tech Full Time Electronics Technology

Attended various workshops and short courses for construction management.

1989-1990 Valencia Community College, Orlando, Florida Computer Science.

1980 - 1984 - Osceola High School, Kissimmee, Florida - Graduated

SKILLS

Wireless Phone Sales (10+ Years)

Retail Supervisor (3+ Years)

Customer Service (25+ Years)

Microsoft Office

Mentor Agent (18+ Months)

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