Customer Service Data Entry

Judith Cuesta

**** **** ******* ***

Lakeland, FL 88311

Phone: 201-***-****

Email: *********@*****.***

Objective

Experienced customer service professional seeking a position to utilize my skills in financial services, team leadership, customer service and relations to contribute to the success of an institution.

Experience

Union County Savings Bank

Cranford, NJ

Head Teller

June 2004 – April 2022

• Processed transactions for customers, including deposits, withdrawals, mortgage, and loan payments.

• Managed branch operations, including opening and closing, balancing daily totals, and ensuring compliance with banking procedures.

• Promote different bank services and programs in order to open and maintain neew accounts, such as CDs, checking, and savings accounts, and handled CD rollovers.

• Ordered checks, managed safe deposit boxes, and handled stop payments.

• Oversaw cash operations, including vault transactions, cash shipments, and distribution to tellers.

• Conducted wire transfers, sold treasurer’s checks and money orders, and processed mail.

• Trained new tellers and provided ongoing support to ensure operational efficiency and customer satisfaction.

•Utilized Fiserv Cleartouch and CTT teller applications for transaction processing and account maintenance.

• Provided customer service over the phone, including account history, maintenance, and inquiries.

Betsaida Christian Bookstore

Union City, NJ

Sales & Customer Service Representative

May 2003 – June 2004

January 1997 – August 2000

• Provided customer service, managed inventory, and processed new orders.

•Operated the cash register and performed data entry for new inventory.

• Assisted customers with books, CDs, and miscellaneous item purchases.

• Managed inventory levels, processed new orders, and performed data entry for new inventory.

• Operated the cash register and provided excellent customer service.

Restaurant Associates

Jersey City, NJ

Caterer, Runner, and Cashier

August 2000 – May 2003

• Set up and maintained breakfast and lunch areas, ensuring cleanliness and availability of food.

• Operated cash register, balanced the register at the end of the day, and handled catering orders.

Bocconcino Foods

Moonachie, NJ

Entry Clerk

September 1994 – January 1997

• Developed a system for boxing pizzas & frozen foods while training new employees.

Education

Associate Degree

Caracas, Venezuela

1988 - 1991

Skills

• Bank Operations Management

• Customer Service Excellence

• Team Leadership and Training

• Cash Handling and Transaction Processing

• Account Maintenance and Management

• Inventory Management

• Regulatory Compliance

Interests

• Reading

• Movies

• Active member of Local Church

References available upon request.

Contact this candidate