Customer Service Representative

Customer and Personal Service Active Listening

Critical Thinking Administration and Management

Judgment and Decision Making Clerical

Time Management Service Orientation

Computers and Electronics

Nov 2010-Present

Oct 1995-Nov 2010

CAROL A. MATTHEWS

Professional Summary

Service-oriented Customer Service Representative with 20 years background in Administration and clerical work. Core competencies include team building, attention to detail as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Skills

Experience

Retail Sales Associate

Jcpenney - Augusta, GA

Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Retail Manager

Sears - Augusta, GA

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan budgets and authorize payments and merchandise returns. Education

Associate of Science : Administration

Troup Technical School - LaGrange, GA

3728 Pinnacle Place Drive Pinnacle Place, Hephzibah,GA 30815 Ph: 706-***-****

*********@******.***

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