Customer Service Advisor

Raymond Sarmiento

1-415-***-**** *********@*****.*** Jacksonville, FL 32246

• Customer Service

• Clerical Support

• Customer Retention

• Service Estimates

• Excellent communication skills

• Team liaison

• Client/vendor relation

• Executive team leadership

•

SKILLS

05/2016 - 05/2021

06/2009 - 05/2016

06/2006 - 04/2009

Service Advisor

Coggin Nissan at the ave Jacksonville, FL

Assist and advise customers auto service needs . Customer pay repairs or auto manufacturers warranty repairs .

• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Exceeded established service goals while leveraging customer service, sales and employee management best practices.

• Contacted customers about potential service upgrades, new services and account changes.

• Liaised between customers and retail buyers to expedite orders and meet customer demands.

• Took special orders in person and over telephone, generating additional revenue every month.

Service Advisor

Coggin Honda on atlantic Jacksonville, FL

Assist/advise customers auto service or repairs .. customer pay or manufacturers warranty repairs

• Utilized CRM systems for accurate record-keeping and tracking interactions.

• Led on- and off-site customer support teams across multiple time zones.

• Excelled in exceeding daily credit card application goals.

• Mentored junior team members and managed employee relationships.

• Exceeded established service goals while leveraging customer service, sales and employee management best practices.

• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Worked collaboratively with team members to achieve goals. Service Advisor

Coggin Pontiac/GMC Jacksonville, FL

• Utilized CRM systems for accurate record-keeping and tracking interactions.

• Led on- and off-site customer support teams across multiple time zones.

• Excelled in exceeding daily credit card application goals.

• Mentored junior team members and managed employee relationships. EXPERIENCE

• Exceeded established service goals while leveraging customer service, sales and employee management best practices.

05/2017

04/2012

06/1986

Certification: Certified Nissan Service Advisor

Coggin Nissan, Jacksonville, FL

Certification : Certified Honda Service Advisor

Coggin Honda, Jacksonville

High School Diploma

Balboa High School, San Francisco, CA

EDUCATION AND

TRAINING

SUMMARY To obtain a position in a company with growth opportunity

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