Patient Care Customer Service
Resume:
Mallory Kaufman
Elida, OH *****
*******.***********@*****.***
Objective: Outgoing Dispatch Supervisor with over 10 years of leadership experience. Seeking to leverage my technical and professional expertise while making a significant contribution to the success of my employer.
Work Experience
Dispatch Supervisor
Mercy Health Life Flight Network - Lima, OH
January 2018 to Present
Scheduling and prioritizing high acuity transports using critical thinking skills. Dispatching, call taking, customer service, and service recovery Dimensions timekeeping and maintaining supply levels for the communications center. Hiring and training employees, continuing education for current staff and evaluations. Writing and implementing new policies and procedures for a communications center that has merged 3 companies, having over 20 direct reports.
Emergency Medical Technician
Mercy Health Life Flight Network - Lima, OH
January 2013 to Present
Prepare patients for and safely transport to hospital or other healthcare facility. Responding to emergencies and giving proper treatment for injury or illness. Documenting and reporting observations in patient care reports as well as treatment provided. Managed supply ordering and PAR levels for all field staff. Training new employees as a Team Leader
Patient Care Technician
Blanchard Valley Hospital - Findlay, OH
January 2008 to December 2016
Communicating patient changes or findings to medical staff. Aid patients with daily needs (walking, bathing, eating) Providing exceptional care and implementing our core values at BVHS. Specimen collections, inserted Foley catheters
Familiarity with computers and use of software.
Experience in high stress critical care and emergency settings Health Care Specialist/Combat Medic
US Army Reserve - Lima, OH
January 2007 to December 2011
Mentoring and guiding new soldiers
Inventory management of medical supplies/personnel records Licensed on Humvees, 5-tons, and forklifts.
Assisting with inventory and operations
Ensuring all soldiers were deployment ready and medical records up to date. Squad leader for all medics.
Implemented equipment standards and par levels for a new medical division at company. Health Care Specialist/Combat Medic
US Army - Fort Campbell, KY
January 2006 to December 2007
Supported Physician with seeing sick call and clinic patients Maintain cleanliness, sterilized, and set up clinic rooms. Facilitate patient education and awareness
Kept company rosters up to date/maintaining daily status reports for leadership. Corrected finance errors, and processed awards.
Completed daily reports that were sent out Army wide Company won JP Holland award
Education
Technical school in Health Care Specialist
AAMED - San Antonio, TX
July 2006 to October 2006
Skills
• Catheter Care
• EMT Experience
• EMR Systems
• Medication Administration
• Management
• Medical Records
• Vital Signs
• Critical Care Experience
• Caregiving
• Infection Control Training
• Patient Care
• Hospital Experience
• Hospice Care
• Experience Administering Injections
• Administrative experience
• Microsoft Word
Certifications and Licenses
AED Certification
EMT Certification
CPR Certification
BLS Certification
Assessments
Management & leadership skills: Impact & influence — Proficient April 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Management & leadership skills: Planning & execution — Proficient May 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Workplace safety — Proficient
May 2024
Using safe practices at work
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient April 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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