Workers Compensation Senior Analyst

MATTHEW KAKU

********@*****.*** **** Diamond Heights Blvd., San Francisco, CA 94131 925-***-**** WORK EXPERIENCE

WORKERS COMPENSATION INSURANCE RATING BUREAU of CALIFORNIA Oakland, CA Contact Center Senior Analyst 2/13-Present

Provided consultation to insurance carriers, insurance agents, and business owners on workers compensation pure premium rates, experience modifications and statistical data. Consulted with customers on properly classifying businesses for workers compensation purposes based on descriptions of business operations. Educated customers on the CA experience rating system. Collaborated with other departments to improve and streamline online communications with the WCIRB. Assisted to process policy, change in ownership, and insurance coverage documents. Averaged over 8,500 customer contacts per year. Trained and provided ongoing support to new staff.

OPTUM HEALTH San Francisco, CA

Employee Assistance Program Specialist 7/07-2/13

Provided phone-based mental health consultation, assessment, and referrals. Screened callers for risk and assisted to identify the appropriate levels of treatment to address callers’ needs. Performed crisis intervention and ensured that individuals requiring immediate assistance were connected to the necessary care. Assisted callers in clarifying therapeutic goals and in developing action plans to meet those goals. Supported the maintenance of several internal databases. Trained and provided ongoing support to new staff.

SAMARITAN HOUSE San Mateo, CA

Marriage and Family Therapy Trainee 10/05-12/06

Counseled and instructed fourteen special needs students ranging in age from 5 to 11 years. Co-led three student groups focusing on the development of social, problem solving, and anger management skills. Worked with families to address students’ therapeutic needs inside and outside of the school setting. XOMA CORPORATION Berkeley, CA

Associate Scientist I 10/02-4/03

Researched and experimented in the analysis and development of new pharmaceuticals. Assisted in the compilation and summarization of experimental test data. EDUCATION

NOTRE DAME DE NAMUR UNIVERSITY Belmont, CA

M.A. Marriage and Family Therapy Graduated 5/07

● Emphasis in Art Therapy

UNIVERSITY OF CALIFORNIA, BERKELEY Berkeley, CA

B.S. Molecular and Cell Biology Graduated 6/01

● Emphasis in Neurobiology

● Recipient of the Chancellor’s Scholarship

CERTIFICATIONS

WCIRB COMPESSENTIALS CERTIFIED 2019

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