Customer Service Patient Care
Resume:
*months
La’Ryah Sampson
202-***-**** • ************@*****.***
Objective
Motivated and detail-oriented phlebotomist with six months of hands-on experience in blood collection and patient interaction, complemented by a strong background in customer service. Seeking to leverage my skills and knowledge to provide excellent patient care in a dynamic healthcare environment. Work Experience
Phlebotomist
Providence Health & Services 128 M st NW
• Performed venipuncture and capillary punctures to collect blood specimens from patients of all ages, ensuring proper identification and labeling of samples.
• Maintained a clean and organized work environment, following infection control and safety protocols.
• Effectively communicated with patients to alleviate anxiety and ensure a positive experience.
• Processed and stored blood samples according to laboratory standards, ensuring timely and accurate delivery.
• Managed patient information and documentation, maintaining confidentiality and accuracy.
Customer Service Representative
Massage Envy 3600 S Glebe Rd Alexandria, VA
• Provided exceptional customer service by assisting customers with inquiries, resolving complaints, and processing transactions efficiently.
• Handled high-volume phone calls, emails, and in-person interactions with professionalism and courtesy.
• Maintained up-to-date knowledge of products and services to provide accurate information and support to customers.
• Collaborated with team members to achieve company goals and improve overall customer satisfaction.
• Received positive feedback for excellent communication skills and ability to handle difficult situations calmly and effectively. References
Available upon request
Education
Ballou STAY High School
High school diploma
Phlebotomist
Certificate in phlebotomy
Certified Phlebotomist
Certifications
• Certified Phlebotomy Technician (CPT)
• Basic Life Support (BLS) Certification
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