Customer Service Call Center

Maria Carrazco

****************@*****.*** 281-***-**** Houston, TX

SUMMARY

Seasoned professional with 7 years of experience in customer service roles, seeking a Remote Call Center Representative position. Excelled in managing inbound/outbound communications and maintaining compliance with service standards at Site Solutions. Skilled in internet-based tools and upholding confidentiality in customer interactions. WORK EXPERIENCE

Site Solutions Oklahoma City, OK

Call Center Customer Service Representative May 2022 - Apr 2024

• Managed inbound and outbound communications with clients, ensuring prompt and accurate information dissemination regarding products and services.

• Efficiently processed orders and handled customer inquiries, contributing to a streamlined purchasing experience.

• Resolved customer complaints and facilitated returns, maintaining high standards of client satisfaction and service excellence.

ChefMan Houston, TX

Warehouse Associate Mar 2019 - Mar 2022

• Efficiently packed and prepared a diverse range of merchandise for shipment, ensuring accuracy and care in handling.

• Assisted in the delivery department by balancing outgoing boxes, contributing to the smooth operation of the distribution process.

Famsa Furniture Houston, TX

Dispatch Supervisor Feb 2017 - Nov 2019

• Supervised timely and efficient delivery operations, coordinating driver schedules and routes to ensure prompt service.

• Maintained clear communication with customers regarding delivery status updates and managed expectations effectively.

• Oversaw the inventory management of delivered items and administered damage report documentation when necessary.

EDUCATION

Pasadena Memorial High School

High School Diploma, General Studies

Pasadena, TX

May 2013

SKILLS

High-speed Internet • Customer Service • Negotiating • Problem Solving • Phone Etiquette

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