Payroll Specialist Customer Service

KAREN ANN GOODRIDGE

************@*****.*** / 480-***-****

SUMMARY

Dedicated Payroll Specialist with [6 years] of experience in efficiently processing payroll for [number of employees] employees. Proficient in ensuring accuracy and compliance with company policies and regulatory requirements. Experienced in using payroll software to manage payroll processing efficiently. Strong attention to detail and organizational skills, with the ability to handle sensitive employee information with confidentiality. Excellent communication and problem-solving skills, able to resolve payroll-related queries and discrepancies effectively. A team player with a proven track record of meeting deadlines and delivering high-quality payroll services.

SKILLS

Payroll Processing

Regulatory Compliance

Payroll Software Proficiency

Confidentiality Management

Attention to Detail

Accounting Principles

Organizational Skills

Communication Skills

Team Collaboration

Microsoft Excel

Regulatory Knowledge

Problem-Solving Skills

Time Management

Customer Service

Adaptability

EXPERIENCE

Payroll Specialist

/ Vensure 08/2023 - Current

Successfully processed payroll for international clients, ensuring accurate and timely payment to employees across different time zones and currencies.

Prepared and submitted required pay period, monthly, and quarterly check requests, demonstrating attention to detail and adherence to deadlines.

Adhered to department policies and procedures, resulting in successful internal and external audits and ensuring compliance with regulatory requirements.

Audited daily work for integrity, identifying and resolving discrepancies promptly to maintain payroll accuracy and data integrity.

Educated employees and managers on payroll matters and tax issues, improving overall understanding and compliance with payroll policies and regulations.

Payroll Specialist / Paychex 11/2022 - 08/2023

Successfully onboarded new clients nationwide, ensuring seamless integration into payroll systems and providing exceptional customer service throughout the process.

Prepared and processed accurate pay period, monthly, and quarterly check requests, meeting all deadlines and ensuring compliance with regulatory requirements.

Maintained strict adherence to department policies and procedures, resulting in consistently successful internal and external audits.

Conducted daily audits of payroll transactions, identifying and resolving discrepancies promptly to ensure data integrity and accuracy.

Educated employees and managers on payroll policies, procedures, and tax issues, enhancing overall payroll knowledge and compliance across the organization.

Payroll Specialist / Prime Pay 05/2021 - 09/2022

Successfully onboarded new clients nationwide, ensuring seamless integration of their payroll processes and fostering strong client relationships.

Prepared and processed accurate pay period, monthly, and quarterly check requests, maintaining compliance with all regulatory requirements and internal policies.

Consistently adhered to department policies and procedures, contributing to successful internal and external audits and ensuring payroll accuracy.

Conducted daily audits of payroll work, identifying and resolving discrepancies promptly to maintain data integrity and financial accuracy.

Educated employees and managers on payroll matters and tax issues, enhancing overall understanding and compliance across the organization.

Payroll Specialist / TEK systems 07/2020 - 03/2021

Ensured accurate and timely processing of payroll for over 500 Southwest Region contractors and internal employees, maintaining compliance with company policies and state regulations.

Implemented efficient payroll procedures, reducing processing time by 15% and improving overall payroll accuracy.

Resolved all payroll discrepancies for contractors and internal employees promptly and effectively, ensuring payroll was correct for each pay period.

Successfully distributed paychecks to all employees according to corporate specifications, maintaining confidentiality and security of sensitive payroll information.

Consistently issued final pays in compliance with state laws, providing accurate and timely payment to employees upon termination.

Implementation Specialist / ADP 01/2019 - 07/2020

Efficiently guided numerous clients through the account setup process, ensuring all details were accurately recorded and in compliance with company standards, resulting in smooth transitions and high client satisfaction.

Successfully processed payroll and distributed checks for a large number of clients, adhering to strict corporate guidelines, and timelines, demonstrating exceptional organizational skills and attention to detail.

Provided prompt and comprehensive support to clients, addressing inquiries and resolving issues related to payroll processes, enhancing client confidence and loyalty.

Conducted regular audits of daily payroll activities, identifying and rectifying discrepancies, leading to improved accuracy and efficiency in payroll operations.

Maintained meticulous records of employee payroll data, ensuring information was up-to-date and accurate, contributing to the overall integrity of the payroll system.

Administrative Assistant / ADT 05/2015 - 11/2018

Efficiently processed payroll for 120 technicians, ensuring accurate and timely payments while adhering to company payroll policies and procedures.

Managed daily administrative tasks, supporting workflow to meet targets and deadlines consistently, contributing to the smooth operation of the department.

Responded promptly to ad-hoc requests, providing support for inventory control, which helped maintain accurate inventory records and efficient stock management.

Maintained data quality and accuracy by entering information into digital systems, ensuring that all records were up-to-date and easily accessible for team members.

Regularly updated databases and spreadsheets, tracking progress effectively and facilitating informed decision-making by management.

EDUCATION

B.Ed. Foundation Phase

North-West University: NWU Potchefstroom

Graduated: 2009

EDUCATION AND TRAINING

Master of Science: Leadership 02/2014

Grand Canyon University

Bachelor of Arts: Interdisciplinary Studies Public Administration and Policy Making, Emphasis - Arizona State University

GPA: 2.79

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