Account Manager Customer Service

DIANA L. CORTEZ

Guayaquil, EC ****** ● ********@*******.*** ● (593-***-******

I am a Commercial Engineer, specialized in Customer Service and the Sales of TI Solutions, hardware and software.

EDUCATION

Universidad de Guayaquil, Guayaquil, Ecuador

Bachelors of Commercial Engineer March 2018

WORK EXPERIENCE

Sales Account Manager Guayaquil, Ecuador

Puntonet November 2022 – actual

• Understood customer needs, identify opportunities, develop potential solutions, and offer the best options for their businesses.

• Promoted the company’s products/services addressing or predicting clients’ objectives.

• Build long-term relationships with new and existing customers.

• Maintained meetings with the technical team for the design of projects in the area of Networking, fiber optics, cloud solutions, security for end points, cyber security, Cloud SaaS Security. Aptitudes: · Sales · Communication · Sales Management · Business Strategy · Telecommunications · Sales Fiber Optic Networks · Customer Relationship Management (CRM) Claro Guayaquil, Ecuador

Sales Account Manager December 2017 – November 2021

• Increased the client portfolio assigned to me by providing mobile services such as (voice and data plans), mobile, SIP trunking service, internet for retail and business companies and Cloud computing.

• Utilize strategic probing to identify, evaluate, and recommend alternative business solutions.

• Created new business proposals, made cost estimates, and managed closing sales.

• Managed to build and maintain close liaison with potential and existing clients.

• Held meetings with the sales and marketing team to carry out a product development process based on market and competition analysis to ensure client satisfaction.

• Utilized Relationship Management such as Salesforce (CRM) software tools for business analysis and mapping.

• Led work teams, coordinated activities, and generated follow-up reports. Aptitudes: Analytical Skills · Sales · Communication · Customer Service · Strategic Planning · Customer Relationship Management (CRM)

Intcomex S.A., Guayaquil, Ecuador

Key Account Manager July 2013 – December 2017

• Identified, evaluated, and recommended alternative business solutions to wholesale and retail customers.

• Positioned the company as a trusted partner by promoting its business value.

• Provided support in real-time to problem resolution of services and technology products through calls, text messages and chat.

• Managed to build confidence relationships with clients by asking the right questions to identify their queries.

• Updated sales management in CRM such as meeting dates, description of needs, delivery of final offers, sales closing date, etc.

Aptitudes: Results-oriented · Communication · Sales Management Transdatacom Solutions, Guayaquil, Ecuador

Senior Sales Account Manager August 2006 – July 2013

• Coordination of the accounts of the clients under my charge (manufacturing, automotive, government, healthy, education, retail, and agro-industrial companies).

• Through the attention and coordination of requirements and preparation of quotes

• Responsible for maintaining sales volumes, carrying out constant exchange of ideas with the purchasing departments of client companies.

• Identifying client needs and constant supply materials; for the maintenance of stock of critical equipment for them.

• Attracting new customers and managing new markets, in order to maintain or increase sales volumes.

Aptitudes: Organization Skills · Sales Processes · Decision-Making · Communication Mercanoboa Publicidad, Guayaquil, Ecuador

Assistant Media Planner November 2000 – March 2005

• Collaborated with group clients to build and pace complex media campaigns in a traditional media.

• Analyzed real time data throughout campaigns to continuously optimize various campaign tactics.

• Built and managed budget sheets, flow charts, and invoices in order to pace the overall budget as the campaign progresses.

• Research and gain insights into consumer behavior.

• Work with internal and external teams to develop and manage campaigns across all media types.

• Learn how to take a campaign from concept to execution and all the intricacies of planning, negotiating, and stewarding,

Aptitudes: Critical Thinking · Media Planning · Microsoft Excel · Analytical Skills · Teamwork CERTIFICATES

• Direct Sales: Negotiation and Relationship with customers

• Customer Service: Effective Communication

• Sales: Commercial prospecting and negotiation

• Neuromarketing: Handling objections

• HPE Solution Certified: Virtual Desktop Infrastructure

• HPE Sales Certified - Networking Solutions

COMPUTER SKILLS

• Proficient: Microsoft Office (Word, Excel, PowerPoint)

• Intermediate: SAP, Microsoft Office (Access, Visio, Project) LANGUAGES

• Fluent in: Spanish

• Proficient: English (written and verbal communication 75%)

** References available upon request

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