Customer Service High School
Resume:
Martin L. Martell
Kyle TX *****
***********@*****.***
I am a fast learner, I know the importance of retaining critical information, and I am problem solver, but more importantly I am a great listener. My background in the customer service industry taught me the importance of having these skills as I attempt to anticipate the needs of my customers. Experience in the Customer Service Industry
FirstSource (outsourcing company representing BCBSM) Responsibilities include CSR which allows me to advise BCBS members of their benefits. Common inquires include an in-depth breakdown of cost and why members claims were denied. Responsibilities also include explaining CPT codes (procedure codes) or rejection codes to members and processing payments for self-pay clients.
Working remotely allows me to provide a positive experience for the customer while providing valuable information to allow for guidance on critical insurance outcomes. Cornerstone Staffing
Managed time effectively while assisting customers with purchases as well as questions and concerns that they may encounter with Kiehl beauty products. Accessing information about problems, providing solutions while working remotely allowed a positive experience for both the customer and me. Teletech Healthcare Solutions, Inc
Ennis, TX
Positions are seasonal and encompass different types of customer service packages in an office based program. Responsibilities were wide-ranging and were based according to the various needs of the company’s clients.
Responsibilities included assisting clients with the Turbo tax program which included providing clarification and guidance to questions about inputting the proper data to complete income tax documentation.
Responsibilities also included explaining different types of insurance policies, the types of coverage available, the areas that were covered and what policies were most suited to the client. CVS
Mesquite, TX
Responsibilities included completing transactions for prescription pickup, answering incoming calls, and filling prescriptions.
Alliance Data Systems
Ennis, TX
Responsibilities included answering via telephone customer’s questions about Electric bill, solving billing issues, answering quality of service questions and enrolling customers for Electric Utility service. Vartec Telecommunications
Carrollton, TX
Responsibilities included entering various types of data concerning credit card payment and corresponding with clients concerning collecting overdue payments. Education
Trinity Valley Community College
Major: Pharmacy Technician
Sunset High School
Dallas, TX
High School Diploma
Military Service
Air Force
Honorable Discharge
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