High School Customer Service

Arnecia Smith

CORE QUALIFICATIONS & SKILLS

Client Relations Problem Solving Microsoft Office Suite

Proficient Communicator Reliable Detailed Oriented Staff Training Efficient Customer Oriented

50 WPM Adaptable

EDUCATIONAL BACKGROUND

Texas Southern University 08/2006-05/2009

Associates Degree in Early Childhood Education

Westfield High school

High School Diploma 06/2006

WORK EXPERIENCE

DB Schenker Logistics, Houston, Texas

Quality Assurance Coordinator 05/2015-05/2017

● Provided outstanding customer service

● Created material receipts for shipments.

● Answer customer telephone calls regarding existing accounts.

● Respond to questions and concerns about service and or material receipts, escalate calls appropriately.

● Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

● Document current state, risks, and process improvement goals.

● Train teams to reduce quality problems and increase understanding of quality goals.

● Determined methods and sequences regarding the inspections process.

● Perform visual, dimensional, mechanical inspection utilizing precision measuring devices.

● Determined which parts should be rejected or accepted.

● Analyze and prepare inventory analysis, graphs, and reports on quality inventory locations.

● Administered daily and monthly cycle count activities for quality.

● Present written and oral reports on activities status to effectively communicate to others in the department and company.

● Maintained updated department notebook in accordance with ISO standards and ensure documents, procedures, and work instruction processes remain accurate.

Metro, Houston, Texas 10/2017-12/2018

Metro Lift Driver

● Smiled and greeted passengers entering and exiting the bus at all times.

● Transport passengers safely and continuously over specified routes.

● Complied with ADA requirements in delivering services.

● Signed on and off the fare box, and radio.

● Maintained and DOT card.

● Adhered to compliance with METRO’S uniform policy.

● Promote safety awareness.

● Followed safety procedures in an effort to reduce and eliminate accidents.

● Regulated heating, lighting, and ventilating systems for passenger comfort.

● Complied with local traffic regulations

● Report and properly followed up on all accidents or unusual incidents in and on METRO buses. 21847 Glade Canyon Dr, Spring, Tx 77388 713-***-**** *****************@*****.*** Asurion

Call center Representative 01/2019-Present

● Answer inbound calls from customers regarding wireless handset insurance claims

● Walks customers through claim procedures

● Provide one call resolutions

● Follow up with customers via email or call back

● Ensure all company policy and procedures are followed

● Provide pertinent and timely information to all customers

● Transfer calls to the correct department

● Problem solving/Technical support

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