Technical Support It Operations

**Brian Davis**

Henderson, NC

Email: *************@******.***

Phone: 252-***-****

**Objective:**

Dedicated IT professional with extensive experience in managing IT operations, providing technical support, and collaborating with teams to ensure smooth operations. Skilled in setting up new hires, troubleshooting hardware and software issues, and coordinating with stakeholders to resolve IT-related issues efficiently. Seeking opportunities to contribute expertise and drive IT excellence within a dynamic organization.

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**Work Experience**

**Mako Medical**

*IT Lead IT Specialist, Second Shift COVID Team Lead*

July 2019 - April 8th 2024

- Managed IT operations, including servicing accounts, performing password resets, and fixing hardware and software issues.

- Set up new hires across multiple labs and locations within Mako and the Mako Alliance.

- Collaborated with teams to address IT needs and ensure smooth operations.

- Communicated with stakeholders via calls, emails, and Zendesk to resolve issues efficiently.

- Coordinated with Dell for advanced technical support and managed timesheets and PTO for team members.

- Set up mobile devices with Mobi Control, ensuring connectivity to mobile service and including mobile hotspots.

- Utilized daily systems such as ConnectWise, Mobi Control, Zendesk, Entra (Azure), Active Directory, and Microsoft 365 (Admin).

- Provided support to staff in the lab setting with their workstation needs, including relocating setups and connecting users to printers and devices.

-Installing security stack to assets before sending to remote employees that needed a laptop and other applications that could be installed.

-Putting the desktop, laptop on domain or azure depending location of the employee.

**Previous Roles at Mako Medical**

- One-Person Rack Team Lead (Second Shift)

- Temp Accessioning Samples for COVID

**Clinical Coordinator**

*Sni-United Health Services - Raleigh-Durham, NC*

April 2018 - 2019

- Managed special needs family support, insurance, and benefits.

**Benefit Advocate**

*UnitedHealthcare (UHC) - Raleigh-Durham, NC*

September 2016 - 2018

- Assisted members with healthcare and mental health benefits.

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**Education**

- College Prep - Western Vance High

**Certifications**

- Google Certification IT

Contact this candidate