Customer Service Business Systems

Jordan Chapman

210-***-**** • ***********.**@*****.***

EDUCATION

University of Rochester, Rochester, New York Anticipated 5/14/25 Bachelor of Arts: Philosophy

● Relevant Coursework: Statistics, Logic, Microeconomics, Business Systems and Analytics, Ethical Decisions in Medicine, Ethics, Calculus I, Calculus II

● Technical Proficiency: Microsoft Word, Microsoft Excel, Microsoft Access, Powerpoint

● Language: English

WORK EXPERIENCE

She is Handy Ormond Beach,FL

Handyman Apprentice (35 hrs/week) 5/30/17 – 8/20/23

● Operated heavy power tools and equipment to repair local Florida homes and projects

● Developed creative solutions to help solve challenging home improvement projects

● Resolved customer service issues while maintaining professionalism in order to improve customer satisfaction

● Collaborated with team to repair drywall and perform installations, painting and finishing Publix Supermarkets Ormond Beach, FL

Cleaner/Bagger (30 hrs/week) 5/20/22 – 8/10/22

● Knowledge of proper cleaning techniques and use of cleaning equipment

● Adaptability to changing work environments and tasks

● Basic knowledge of food safety and sanitation practices

● Time management skills for completing tasks in a timely manner LEADERSHIP EXPERIENCE

Sigma Phi Epsilon, NY Xi Chapter University of Rochester, NY Chaplain (5-10 hrs/week) 11/26/22 – 11/11/23

● Was part of a nine-member executive board that was responsible for all aspects of a franchised non-profit and largest fraternity on campus

● Ensured the chapter adheres to school policy and guidelines while fulfilling the judicial obligations of that organization. Coordinated efforts with school administrators to provide educational content and philanthropy to campus and the wider Rochester community.

● Experience in leadership, ownership, team development, public speaking, goal-setting, institutional change, and accountability of others in their duties, such as communication, ethics, and safety.

● Recreated the judicial system of the Fraternity to apply updated bylaws and new incentives for normalizing mental health conversations and practices.

● Received the Talent Power Award & the Excelsior Award for Recruitment from SigEp Nationals, and the Overall Excellence in all of Interfraternity Council at the University of Rochester.

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