Customer Service Support Specialist
Resume:
JULIE WHELAN
WAYNESVILLE, N.C. 28786
***********@*******.***
OBJECTIVE AND PERSONAL SUMMARY:
I am seeking employment that will offer stable, part or full-time hours. I will provide reliable and professional employee services as an associate of your company. I would expect a competitive salary and or hourly wage and timely compensation for a job well done. My experience provides a solid, sales, customer service, administrative, management and creative foundation. EDUCATION:
Barry University in Miami Shores, Fla. 1984-85 and Baruch Business School in NYC 1986-87. I was a Financial Advisor and a Life and Health Insurance Agent for over 15 years in Hallandale Beach, Fla. I held many state licenses in the financial arena during my career. EMPLOYMENT HISTORY:
10/15/21 – 5/10/24: TAXWELL - DRAKE SOFTWARE, LLC - CUSTOMER SUPPORT SPECIALIST FOR IN CALL HELP DESK – Waynesville, NC
Call center providing technical support for navigation of international, tax and accounting software applications. Analyzing and identifying the needs of the end user clients who are tax, accounting and legal professionals. Providing timely and accurate software solutions, navigation updates and networking their hardware issues remotely to adapt to the constantly changing software program applications. Extensive Continuing Education required to remain current on legal issues and new technical developments.
3/15/20 – 10/15/21: ALL EMPLOYMENT ACTIVITIES CANCELLED DUE TO COVID LOCKDOWN 11/15/19 – 3/15/20: CHERRY HILL PROGRAMS – LOCAL AREA MANAGER – SEASONAL EASTER BUNNY PHOTO AND MERCHANDIDING EVENT - Ashville Mall – Ashville, NC EASTER BUNNY EVENT ultimately cancelled due to COVID LOCK DOWN SANTA CLAUS PHOTO AND MERCHANDISING EVENT – Asheville Mall - Asheville, N.C. This event is partnered with the AUTISM SPEAKS Organization. Interacting with the Mall Staff and other event coordinators who also partner with our event to deliver a layered and dual experience for our Mall - Guests, School and Family Groups. Hiring and managing a team of 7 who complete this intensely, high volume photography and merchandising event. Meeting daily sales quotas, maintaining camera equipment and merchandising inventory. All banking activities, scheduling, time cards and payroll.
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06/17 – 11/19: VARIOUS REMOTE MERCHANDIDING AND BRANDING INSTITUTIONS INDEPENDANT CONTRACTOR as a BRAND AMBASSADOR / EVENT CREW / MERCHANDISER / CATERER and EVENT COORDINATOR for national promotions such as; Disney, Secret Life of Pets 2, Bayer, Samsung, PS4 X-Box and Nintendo to name a few. Customer service, sales and merchandising, building displays, placement of advertising materials for major companies, as well as negotiating the most desirable space to display. Auditing and resets for major store chains such as; Walmart, Sam’s Club, Walgreens, Rite-Aids and Dollar Generals. Food and alcohol demonstrations and tastings events for major grocery store chains such as; Harris Teeter, Publix, Ingles and Food Lion. Product providers include Proctor and Gamble, Dean Foods, Tropicana, Simply Juice Products, and many more national food and alcohol brands. Event crew for sports, weddings, catering and movie opening promotional events.
12/17 – 12/ 20 : THE PENNNT DRIVE TOWNHOUSES, Waynesville, N.C.: PROPERTY MANAGER Handle all finances, new construction, repairs, ground keeping and tenant approvals and movements. 06/14 – 11/17: HALLMARK INTERNATIONAL CORP. Waynesville, N.C. MERCHANDISER Customer service, sales and merchandising, building displays and general presentation to the public of this major department at the Super - Walmart in Waynesville, N.C. Remaining current with company policies and reporting procedures. Interaction with the Walmart management team to ensure compliance between Hallmark and Walmart objectives. Travelling to other Hallmark accounts in Western North Carolina for re-sets and installations. 01/12 - 6/14: YESTERDAY’S TREASURES, Waynesville, N.C.: OWNER-OPERATOR I opened my own retail store, a dream I always had. I sold clothing, jewelry, furniture, art and collectibles. I enjoyed success until the building was sold and I lost my lease. Sadly, I decided to close the business.
03/09 - 12/11: WAYNESVILLE FROG LEVEL ESTATE SALES, Waynesville, N.C.: SALES ASSOCIATE Sales, customer service and reconciling cash drawer. I decided to open my own store. 07/07 -03/09: BADCOCK FURNITURE AND MORE, Waynesville, N.C.: SALES ASSOCIATE Extensive customer service, financing new clients, reconciling cash drawer, scheduling deliveries, overall trouble shooting, inventory and product display. I was hired as a cooperate employee. In Jan. 2013 this location was sold to a franchise buyer who brought in his own team. I was offered a compensation package to stay during the transition.
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