Account Representative Customer Service
Resume:
JO BETH GOODSON CARL
Bartlesville, Oklahoma
PROFESSIONAL EXPERIENCE
State Farm Insurance
Bartlesville, Ok.
Account Representative
• Customer Service-Internal & External
• Licensed to quote and sell multiple types of insurance. Home, Auto, Bank (Oklahoma).
• Update all policy info in ABS, ECRM programs.
• Setup claims for home and auto.
• Setup daily appointments for client policy reviews.
• Process payments.
• Daily Bank Deposit.
Jacmel Jewelry Inc.
Rogers, Ar.
02/2015-08/2018
Planning and Allocations Analyst
• Customer Service-Internal & External.
• Responsible for twelve major jewelry categories.
• Plans all sales and inventory forecast for Walmart Stores, Inc.
• Category Manager for Sam’s Club.
• Responsible for placing all orders for the entire line..
• Proficient in MS Excel. Word, PowerPoint.
• Pull information from Retail Link and entered into MS Excel spreadsheets to create reports for promotional items etc.
• Reviews both item level and store level forecasts on a regular basis, using MS Excel charts
• Contributes to maintaining and exceeding in-stock goals.
• Ensures all fine line and item level profiles are set appropriately to maintain a consistent flow of inventory across the domestic items.
• Recommends strategies when forecasts need adjustments.
• Prepares scripts for set orders and all domestic promotional items. Powers of Arkansas
Springdale, Ar.
07/2014-02/2015
Inside Sales Coordinator
• Created Bids for Commercial HVAC projects.
• Placed orders for Awarded projects.
Unique Industries
Bentonville, Ar.
02/2009-
10/2013
Planning and Allocations Account Analyst
• Customer Service —Internal & External
• Creates needed Policies in DPF for Retail Link. Examples are C-stocks, PBI, Review Time, DD’s etc.
• Utilized MS Excel to use v-lookups for locating information
• Pulled information from Retail Link and entered into MS Excel spreadsheets to create reports for promotional items
• Reviews both item level and store level forecasts on a regular basis, using MS Excel charts
• Contributes to maintaining and exceeding in-stock goals.
• Ensures all fine line and item level profiles are set appropriately to maintain a consistent flow of inventory across the domestic items.
• Recommends strategies when forecasts need adjustments.
• Prepares scripts for set orders and all domestic promotional items.
• Creates new items in Data Sync and Online Item File.
• Verifies all cross-referencing & linking of items.
• Tracks sell-thru on all promotions.
• Assists team in preparing for line reviews.
• Works with every day and seasonal merchandise selections to ensure the customer is receiving the best product at the best price.
• Daily use of: Retail Link, CPFR, JDE, DPF, Data Sync, Online Item File
Walmart Stores, Inc.
Bentonville, Ar.
07/2006-02/2009
H.R. Assistant- Divisional Vice President Western Division
• Associate Relations
• Worked with Regional H.R. Managers to ensure policies and procedures were being followed per corporate guidelines.
• Evaluations for all area managers.
• Responsible for associate benefit enrollments.
• Ensured all annual associate reviews were performed in a timely manner and accurate.
• Time management
• Key Policy and Corporate guideline changes and
updates.
Walmart Stores, Inc.
Bentonville, Ar.
06/20
Buyer’s Associate- Stationery
• Customer Service —Internal & External
• Supplier Relations
• Reviewed system generated Retail Link charts for analysis
• Utilized MS Excel to use v-lookups for locating information
• Item Creation & Maintenance
• PCPO / CCVS
• Merchandise Selection
• Promotions
• COMAC / SWAS /MMTC
• Return Sheets
Accomplishments:
• Associate of the Month – October 2006
• Associate of the Month – September 2007
• Associate of the Month – March 2008
• Associate of the 3rd Quarter – 2006
• Associate of the 1st Quarter – 2008
• Buying Team – 3rd Quarter 2007
• Buying Team – 4th Quarter 2007
• Member of the Walmart-H.O. Associate Choir
CLASSES / SKILLS
• Valuing Diversity
• Management Policy Workshop
• Powerful Listening Skills
• Creative Thinking
• Behavioral Interviewing
• Online Item File
• Merchandise Assistant Program
• Return Sheets
• H.R. Fundamentals-Policy Administration
• H.R. Fundamentals-Employment Law
• Dimensions of Leadership
• MS Office (Excel, Word, PowerPoint, Outlook)
• Retail Link
• HOST
• SIUPC
• CPFR
• SWAS
EDUCATION
• Jonesboro High School Jonesboro, Ar.
• Rogers State University Claremore, Ok.
• Arkansas State University Jonesboro, Ar.
References available on request
.
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