Customer Service Representative
Resume:
DORIAN
KYLES
************@*****.**
m
Dacula, GA 30019
Online Digital Resume
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. PROFESSIONAL SUMMARY
Marriot Hotel - Customer Service Representative
Atlanta, GA • 02/2021 - 09/2022
Arise Virtual Solutions Inc. - Customer Service Specialist Atlanta, GA • 09/2017 - 05/2021
WORK HISTORY
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
•
Answered constant flow of customer calls with minimal wait times.
•
Offered advice and assistance to customers, paying attention to special needs or wants.
•
Addressed customer complaints and mitigated
dissatisfaction by employing timely and on-point
solutions.
•
Took payment information and other pertinent
information such as addresses and phone numbers to place orders.
•
Complied with company policies and procedures by
encouraging positive and effective work environment among all employees.
•
• Resolved concerns with products or services to help with SKILLS
Responding to Difficult
Customers
•
Building Customer Trust and
Loyalty
•
Customer Account
Management
•
Upselling Products and
Services
•
Valdosta State University
Valdosta, GA • Expected in
12/2023
BBA: Business Administration
And Management
Lincoln Park High School
Chicago, IL • 06/2003
High School Diploma
EDUCATION
Honoree of The National
Honors Society
•
• Dean's List- [2001-2003]
• Honoree of [National Honor
Roll/ Who's Who Among
High School Students
2002-2003]
• Honor Roll [2000-2003]
College Nannies And Tutors - Tutor
Chicago, IL • 08/2014 - 12/2020
American Girl Bistro - Hostess
Chicago, IL • 06/2012 - 08/2014
retention and drive sales.
Collaborated with students to complete homework
assignments, identify lagging skills and correct
weaknesses.
•
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
•
Supported students with helpful study habits and exam strategies.
•
Provided homework assistance using specific curriculum and materials.
•
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
•
Answered customer questions about hours, seating and menu information.
•
Assigned patrons to tables suitable for needs and
restaurant section rotation.
•
Supported servers, food runners and bussers with
keeping dining area ready for every guest.
•
When I was a very young child, my parents affiliated me with the Chicago Children's Choir where we performed chamber music traveling all over the U.S and outside of the country. I performed with many renowned vocal artists and opera theater companies which has helped cultivate my talent today.
I ENJOY SINGING CLASSICAL MUSIC AND
PERFORMING IN PLAYS IN DIFFERENT PARTS OF
THE WORLD
Contact this candidate