Customer Service Relations
Resume:
Michael Lepe
Operations Dispatcher/Planner
Corona, CA 92882
********@*****.***
Highly competent Operations Dispatcher/Planner and Safety representative, with more than 17 years of experience with proven success in building customer relations, ability to deal with unexpected situations quickly and effectively providing attention to detail. I provide excellent customer service, communication and able to build relationships with staff, management as well as our customers.
#readytowork
Authorized to work in the US for any employer
Work Experience
Transportation Dispatcher
VIP Transport - Corona, CA
March 2020 to March 2024
• Schedule, route and dispatch drivers for pick up's and deliveries while maintaining the integrity of each order and meeting the expectations of the customer/National account.
• Coordinate with contractors and company drivers to ensure all loads are correct and delivered in a timely manner.
• Provide Contractors with daily operating costs and revenue.
• Ensure all work orders are performed and billed correctly.
• Enter detailed Bill memo's for every order that is completed daily. Which includes line-haul, fuel surcharge, accessorials, % per contract and any other pertinent information for each order.
• Collaborate with internal teams and drivers to ensure on time deliveries.
• Assist drivers with breakdowns, fuel cars and ELD set up.
• Worked with Warehouse on receiving inbound and outbound shipments.
• Help customers with tracing/track expedite shipments both manually and electronically.
• Use AS400 and Rose Rocket Apps.
• Organized schedules and delegate work assignments.
• Developed and help maintain a positive work environment. OPERATIONS DISPATCHER/PLANNER
McCollister's Transportation - Fontana, CA
February 2006 to March 2020
• Schedule, route and dispatch drivers for pick-up and deliveries while maintaining the integrity of each order and meeting the expectations of the customer/national account.
• Coordinate with contractors to ensure all loads are correct and delivered in timely manner
• Provide Contractors with daily operating costs and revenue
• Ensure all work orders are performed and billed correctly
• Enter detailed Bill memo's for every order that is completed daily. Which includes linehaul, fuel, accessorials, % per contract and any other pertinent information for each order.
• Assist drivers with breakdowns, fuel cards and ELD's
• Work with management for daily safety meetings.
• Maintain tractor/trailer maintenance
• Maintain DOT Inspections and 90 Pm's for all units
• Maintain driver qualifications for Physicals, CDL and SAF51's.
• Complete weekly Yard-checks which includes a detailed list of all units that are located in our yard. Education
High school or equivalent in General Education
Damien High School - La Verne, CA
Skills
• Dispatch
• Customer Service
• Dispatching
• Logistics
• Trucking
• problem solving
• Microsoft Excel
• Outlook
• Typing
• Communications
• Word
• Restaurant experience
• Microsoft Excel
• Microsoft Word
• Data entry
• Communication skills
• Microsoft Outlook
• Customer service
• Management
• Supply chain
• Organizational skills
• Microsoft Office
• Computer skills
• Leadership
• Analysis skills
• Microsoft Access
• Driving
• Project management
• Microsoft Powerpoint
• Workforce development
• Supervising experience
Certifications and Licenses
Driver's License
Contact this candidate