Office Manager Front

BLONCIA BAKER

Garland, TX ***** • 214-***-**** • ********@*****.***

Professional Summary

High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 10-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.

Skills

Remarkable experience with automated

property Hotel operations and management

Management system Solid knowledge of

computer Hospitality Environment

Accounting programs Sound ability to maintain

friendly Revenue generation and management

And positive manner with guests and associates

Front Desk Customer Service

Superior math skills and excellent budget

analysis skills Computer knowledge of Hotel

A/R A/P

Great attention to detail, speed, and accuracy

Excellent Fair Housing Compliance, M3 Labor

Management

Communication skills, both verbal and written.

Skills: Software knowledge of Opera, Night

Vision

Auditing Inventory, Accounting, Banquet

Epitome, Inn Quest, Micros, HSI, ADP

Workforce, M3

Light Speed, Spa Soft, Fuse box Go-Concierge,

Yardi, Pep PeopleSoft, Nimble

Greeting, Housekeeping Inspections, Purchase

Orders,

Purchasing, Accounts Receivable Accounts To, Audits, Credit, Managerial, Public Relations,

Journal, Settlements, Proposals, Satisfaction,

Brand

Management, Budgeting, Cash Handling, Cost

Control,

Data Entry, Finance, Hotel Security Relationship Development Cost Control Corrective Actions

Operational Efficiency Strategic Vision

Finance and Accounting Oversight 16 years of IHG experience, 4 years of Marriott experience 1 year of experience with Hilton

2 years of experience with Sonesta

Work History

Task Force Assistant General Manager, 11/2022 to 07/2023 Hospitality Staffing – Atlanta Ga

Interacted well with customers to build connections and nurture relationships. Trained new employees on proper protocols and customer service standards. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Promoting and marketing the business involves developing strategies to attract new customers, as well as managing the overall process." budgets. It improved team efficiency by streamlining operations and implementing process improvements. Front Office Manager, 11/2021 to 11/2022

Sonesta Hotel – Dallas, TX

Establishes control systems for controllable costs and labor to effectively meet budget guideline Collaborates with managers, supervisors, and hourly associates to develop and carry out ideas and procedures to continuously improve department performance around SALT scores Ensures good communication between all departments and the front office to better serve our guests.

Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.high-demand

Front Office Manager, 05/2020 to 11/2021

Sheraton Galleria – Dallas, TX

Responsible for hiring, training, and development of all associates working for the front desk Counsel's supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity

Supervises workload during shifts.

Overnight Manager, 12/2014 to 05/2020

Hotel Indigo – Dallas, TX

Supervise the operations of the front desk to ensure optimal level of service and hospitality is provided to the guests

Train, direct the work of, resolve issues/problems, coach and counsel the front desk team members to ensure a quality operation

Resolve customer issues, complaints, in a quick, efficient manner to maintain a high level of Customer satisfaction and quality service

Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper.

Incoming Auditor, 09/2011 to 10/2014

Dallas Joule Luxury Collection Hotel – Dallas, TX

Assist with the supervision and coordination of the accounting operations in the hotel Compile, review, reconcile, prepare, and analyze entries to facilitate the bookkeeping function Assist with the processing of financial statesmen's and other reports to ensure accurate timely information

Front Desk Manager, 10/2005 to 03/2006

Belmont Hotel – Dallas, TX

Assisted with the inventory of various departments Managed guest service operations such as guest registration, bell service, telephone service, night audit, and guest reservations to ensure guest satisfaction and hotel profitability

Scheduled staff according to labor standards and forecast occupancy; assigned daily work tasks Corresponded with potential customers, providing any requested information concerning catering proposals, confirmation of booking, thank you letters, follow-up letters, etc Answered incoming phone calls and directed them to the proper department Education

Associate of Arts: Bookkeeping

Richland College - Richardson, TX

Associate: Criminal Justice

Eastfield College - Mesquite, TX

Affiliations

In my 25 years of hospitality, I have opened four hotels and closed one Certifications

Magnums Butlers International Magnums Butler Gold Certificate

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