Customer Service Los Angeles

Christopher M. Gonzalez Email: ***************@*****.***

***** ****** ***, **********, ** 90706 Phone: 562-***-**** Education

Long Beach City College 2002 – 2004

Business and Management

Employment History

Next Trucking, Long Beach Ca

Lead NFS Dispatch/Fleet Supervisor 2020 - Present

● Led a team of 75+ asset drivers, oversaw day to day drayage planning responsibility for over 200 plus independent contractors in Next’s Los Angeles Terminal.

● Worked closely with procurement, scheduling and manufacturing to ensure timely shipping/delivery of raw materials and finished goods.

● Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.

● Utilized advanced analytics to identify systemic customer service, spearheading Freightec with ATLAS (TMS) allowing API, EDI integration with terminals/customers nationwide for automation.

● Tracked and scheduled preventive maintenance services for trucks and heavy equipment meeting DOT compliance inside company mechanics and outside vendors.

● Partnered closely with safety and compliance team, ensuring DOT/FMCSA regulatory compliance for all equipment usage.

360 NewWayInc,Gardena CA

Lead Dispatcher 2019 - 2020

● Highly detailed operations, managed oversized pools based on outbound and inbound streamline.

● Coordinate communication among assets to customer/terminal scheduled containers while monitoring possible accessorials.

● Moving inbound accordingly while overseeing LFD appointments to prevent demurrage charges while relaying live updates to any business partnership/broker.

● Oversee Equipment/Chassis outage of terminal while monitoring drop n pull to move equipment to prevent per diem charges, while relaying to customer/steamship for billing documentation.

● Overseeing NON systematic system while navigating multiple programs/windows while being comfortable with multiple screens for increased efficiency. Pixx Logistics LLC, Commerce CA / Reply Logistics, Downey, CA Co-Founder & Sales/Broker Manager (Start-Up) 2014 – 2019

● Co-Founder of corporate domestic brokerage firm within Pixx Logistics. Responsibilities include opening new branch offices, hiring staff, logistic procedures and procurement, and oversee operations and finances.

● Ran operations out of 4 terminals Commerce Ca, Oakland Ca, Houston Tx, Atlanta Ga. Established oversea relationships for round the clock assistance while reducing payroll.

● Responsible for national logistics supporting sales growth using the most cost efficient planning, execution, with a cost reduction process.

● Run a transparent sales team to report accurate revenue for senior management, while being accountable for any losses or gains.

● Transloading cargo from LTL to FTL to maximize payload to assure a profitable revenue

● Liaising effectively with suppliers, shippers, and consumers while accurately calculating the cost of any transportation services.

● Reduced budget by 30% over a two-year period by implementing Profit Tools software (TMS) along with integration of quick books for.

Intermodal Express Incorporated, Commerce, CA

Senior Dispatcher 2012 – 2014

Operations Management

● Grew business by 60% within 2 years by developing new fleet and attracting new customers.

● Conduct rates w/ IMCs with local drayage and highway miles if over the road.

● Develop recruitment platform, increasing employee retention by 22% since taking position.

● Improved Department of Transportation compliance to 100% on state, and local regulations.

● Reduced budget by 30% over a two-year period by implementing new v-modal software. Office Administration, Reporting, and Quality Assurance

● Improved administration of deliveries from 50% to 60% via efficient processes & timely reporting.

● Reduced office staff costs by 15% by restructuring functions; eliminating redundancies properly training and cross-training staff; and performing regular employee reviews.

● Oversee GPS-tracking systems for all tractors and high-valued loads. California Express Transport Inc., Montebello, CA

Intermodal/Highway Dispatcher & Safety Manager

Dispatcher 2008 – 2012

● Administered annual transportation budget of $6M and supervised personnel staff of up to 40 independent contractors.

● Directed fleet of trucks and trailers hauling food-grade, industrial and hazardous materials.

● Experienced instituting successful capital projects, saving $120,000 per year.

● Manual T-card system dissecting all notifications and grounding withing the Union Paciific and Bnsf terminal

Safety Manager 2006 – 2008

● Ensure regional compliance with local, state, and national regulations for a fleet of 50+ independent contractors.

● Lead regional and terminal safety committee efforts with DOT and CARB, partnering with DOT/FMCSA regulatory compliance for all asset

● Conduct training and education classes for employees, including analogue T-card systems

● Managed collision/injury prevention efforts and investigated losses to determine cause Albertson's (Sav-On) Incorporated, La Habra, CA

Senior Loss Prevention Manager

Loss Prevention Manager 2004 – 2006

● Selected out of 500 employee’s for corporate position as loss prevention manager

● Responsible for internal terminations, supervised internal audits, attended regional and national conferences as district spokesperson

● Regulated CCTV management, alarms, key control, financial shortage detection, and internal/external theft investigations

● 50% Traveling nationwide working remotely reporting to Chief officers of the corporation. Operations Manager 2002 – 2004

● Oversee internal revenue within the store and supervised 20+ employees

● Facilitated on-site training sessions for operation developments

● Consult operations departments in new developments and procedures to reduce production

● Worked alongside Pharmaceutical department to increase productivity and improve retention

Technical Skills

Fluent in Spanish, excellent communication

Supply chain management experienced Operations manager Logistics Software (TMS), proficient customer services Emodal/terminal portals, Amazon, Tesla, Hub Group, Loup Logistics, CH Robinson DOT regulations

DOT drug and alcohol certificate

Negotiations, supply chain optimization and intermodal/drayage coordination Remote working

Certifications and Awards

Drug and Alcohol Studies Certification 2020

PCS Software Development 2017

CHP Safety Compliance Certificate (Log-Book) 2012

Drug and Alcohol Studies Certification 2012

American Red Cross, CPR/First Aid 2010

Albertson's (Sav-On) Employee of the Year 2005

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