Customer Service Representative
Resume:
Amelia Fitzpatrick
**** ******* ****** *** # ****
Houston, TX 77036
****************@*****.***
Energetic, client-focused professional looking for a position working in a diverse environment. I'm looking to pursue a position to exhibit my leadership and teamwork skills. In addition to providing tips on enhancing positive behaviors and work ethic. Taylor Smith
November 2017-current
Laborer
Responsible for ensuring proper placement and sorting materials on the conveyor line Inspect materials and sort items or materials into piles or places Safely operate power material handling equipment to accurately ensure safety Meet both production and budget targets
Customer Service Representative
Convergys - Houston, TX
December 2015 to July 2017
Worked directly with participants and union offices to provide customer service by phone, e-mail, or in person regarding medical claims, benefits and time-loss inquires. Assisted participants and union offices during open enrollment; including processing enrollments and preparing/updating benefits orientation materials. Process medical claims and manage time-loss and life insurance claims processing; assist participants with questions and inquiries.
Handle grievance settlement letters and manage communications between the Fund Office and employers.
Manage the request of office supplies and receives/sorts and distributes daily mail. Assist with the maintenance of files and records Handled high volume incoming calls. Team Advisor NCo -
Houston, TX
January 2014 to December 2015
Handled all escalated calls
Assistance with DE-Escalation
Reiterated policies and standards of business while seeking foundation from documented sources.
Answering inbound calls
Educating customers of billed invoice
Ordering equipment
Making pertinent service changes
Up selling of products to ensure cost effective services Reviewing bills and discussing delinquent accounts. Set up payment arrangements and or set up future payments Set up new enrollment
Honda
Dallas, Texas
Data Clerk
February 2006 to January 2010
Make service appointments if service consultants are unavailable Route appointment information to the appropriate service department Provide reporting to dealership management
Collect retail charges from the correct payment method Properly process and document charge purchases according to the policies established by the Comptroller
Close all internal repair orders promptly and route to Billing Clerk for processing File accounting
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