Customer Service Representative
Resume:
Bodry Lumuanga
Euless, TX *****
************@*****.***
Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Adaptable student with knowledge of conflit resolution, customer communications and order processing.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Tata Consultancy Services (TCS) - Plano, TX
December 2022 to July 2023
Help customer with payment and answer questions about what we offer as service Processed customer with adjustments to maintain financial ac Customer Care Specialist
TruGreen LandCare - Richland Hills, TX
May 2022 to December 2022
Analyzed and collected customer information to prepare product or service reports.
• Referred unresolved customer grievances to designated departments for further investigation.
• Determined charges for services requested and arranged for billing.
• Built sustainable relationships and trust with customer accounts using open and interactive communication.
• Processed customer adjustments to maintain financial account Customer Service Representative
Freedom Park - Irving, TX
March 2021 to April 2022
Addressed customers courteously using suitable methods and problem-solving skills. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
Updated and maintained database with accurate customer information and timely data entry Customer Service Representative
Global Parking Systems - Dallas-Fort Worth, TX
January 2020 to February 2021
Utilized automated systems to log and retrieve call information. Assisted with mentoring new employees during and after training. Updated and maintained database with accurate customer information and timely data entry.Investigated and researched issues to determine root causes and appropriate resolution methods. Followed up with customers regarding product functionality and overall satisfaction Mail Sorter
Pinley Bowes - Irving, TX
July 2019 to January 2020
Sorting mail and loading
sort items and separate them into designated categories or destinations. They program and operate automated sorting equipment and systems. They ensure workstations are properly Package Handler
GameStop - Grapevine, TX
April 2018 to December 2019
Handling package
Education
High school diploma
Tarrant County College - Hurst, TX
December 2021 to Present
Byron Nelson high school
August 2014 to June 2016
Skills
• Bilingual
• Customer service
• Fluent
• Communication skills
• Property Management
• Sales
• CRM Software
• Skills Bilingual: English & French Great Customer Service Skills Details oriented Discretion and honesty Diligence Verbal Communication Team work Language French Native or bilingual proficiency English Proficiency
• French
• Warehouse experience
• Picking & packing
• Assembly
Contact this candidate