El Paso Customer Service
Resume:
Ma Dolores Marquez
El Paso, TX *****
*********************@***********.***
Experienced in customer service with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Creative professional with extensive project experience from concept to development. Talents include planning events.
Results-oriented, strategic sales professional, experience more than 15 years. Event organizer with management experience and exceptional people skills. Versed in sales and good treatment to clients.
Work Experience
Manager
HERSHEY'S JUMPERS / DD BALLOONS/ CHERRY TOCINO CHARCUTIER - El Paso, TX September 2015 to August 2022
· Assumed various tasks, including sales and purchases, for companies in the event/ entertainment sector.
· Mentored newly hired employees to take on responsibilities and tasks with understanding.
· Stayed abreast of all federal regulations to ensure that the organization's processes were fully compliant.
· Managed quality communication, customer support and product representation for each client.
· Processed shipments and maintained organized stock shelves. Assistant Manager
Prisma Party Hall - El Paso, TX
January 2008 to December 2014
· Efficiently addressed customer issues to ensure quick and successful resolution.
· Networked with customers and asked open-ended questions to determine what their immediate needs were.
· Handled all employee scheduling so that the party hall was properly staffed for every shift.
· Encouraged sales associates to cross-sell additional products and services to purchasing customers.
· Communicated information to customers about product quality, value and style.
·
Education
Bachelor of Science in Science in Business
University of Phoenix - El Paso, TX
January 2010 to December 2014
GED
EPCC - EL PASO, TX, USA
January 2010 to December 2010
Cosmetology Diploma in Estheticitian
Celebrity School of Beauty - Ciudad Juárez, Chih.
January 2007 to January 2008
Accounting
ITCJ
January 1999 to December 1999
Skills
• Operations management
• Positive learning process
• Quick learner
• Change management
• Bilingual in English / Spanish
• Contract negotiation/review/drafting
• Microsoft Office
• Financial records and processing
• Training and development
• Client-focused
• Excellent communication
• Time management skills
• Vendor Management
• Strategic Planning
• Process Improvement
• Event Planning
• Computer Networking
• Financial Report Writing
• Mentoring
• Management
• Leadership
• Business development
• Sales
• Negotiation
• Bilingual
• Interviewing
• Employee orientation
Languages
• English/ spanish - Expert
Awards
Customer service
May 2008
Certifications and Licenses
Food Handler Certification
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