Call Center Customer Service

Ashley Maurice Batts

252-***-**** • ************@*****.***.***

Highlights of Core competencies include: Outstanding Organizational Skills, Excellent communication,

Qualifications customer relations and administrative skills. Served as subject matter expert in several functional areas for help desk, medicaid/medicare information system implementation, supervisory

experience (4+ years)

SKILLS SUMMARY

Customer Service

●Provided support and solutions regarding healthcare benefits in call center environment

●Handled 60-80 calls per day

●Assisted members with Medicare enrollment, billing and pharmacy issues

●Proficient in Microsoft Word, Excel, Access, internet and social media, basic medical terminology

●Aided members and customers with EOB (Explanation of Benefits)

●Supervised 4 Call Center Representatives in call resolution and escalation

●Represented five different client companies with seamless call support

●Maintained client and company relationships

●Assured quantity and quality service levels were met

Industrial Assembly

●Assembled and packaged customer goods in manual and machine operations to 3% tolerance

●Labeled and packaged products according to company accuracy standards

●Inspected material and product to detect defects or malfunctions

●Documented and prepared packaged goods for delivery to appropriate locations

●Performed quality assurance procedures in line with company protocol

●Applied company policies and procedures for food and sanitation

●Properly assessed assembly line anomalies

Janitorial Supervisory Services

●Supervised 10 employees, assigning various tasks and general contractor duties in hospital setting

●Provide quality assurance to meet company standards

●Managed inventory of cleaning equipment and supplies

●Assisted team with assignments and tasks as needed

Director of Outreach Ministries, 2014 - present

●Perform community outreach including serving food, musical performances and teaching

●Correspond with incarcerated men by mail to provide inspiration and counsel

●Organize weekly outings to visit often underprivileged neighborhoods to serve as role models to the youth and others that may be down on their luck or in need of an inspiring message

●Maintain communication with those people and extend further assistance if necessary

WORK EXPERIENCE

Durham Exchange Club Industries (DECI) - Packing Associate 7/2014 – Present

Affiliated Computer Systems (ACS) Xerox - Customer Service Representative 4/2013 – 7/2013

Cott Beverage - Filling and Packaging Specialist - 6/2009 – 6/2010

Moore’s Maintenance - Supervisor 5/2007 – 8/2008

Your Way Communications - Call Center Supervisor - 6/2003 - 6/2006

Interpath Communications - Help Desk Representative - 2000-2002

Volunteer Experience - Disciples of Christ Deliverance Ministries Jail Outreach Ministry Durham, NC

Education Colorado Tech. University-Associates in Business Administration 2/2021

National Business Training - Raleigh, NC

CompTIA A+ and Networking coursework completed, March 2018

North Carolina Central University - Durham, NC

Earned credit toward BA in History - 1988-1990

References available upon interview

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