Customer Service Luis Obispo

Alma Contreras

San Luis Obispo, CA

805-***-**** ***************@*****.***

Summary: Passionate to help others in our community where my experience in developing customer relationships, ability to assess client needs coupled with my bilingual expertise will add value to your company.

Skills:

●Bilingual/Spanish

●Problem Solving

●Multi-Tasking

●Leadership

●Adaptability

●Work Ethic

●Time-Management

●Detail Oriented

●Communication

Administrative:

●Worked with clientele and completed data entry to ensure all client information was appropriately inputted

●Utilized bilingual ability to help families with personal situations

●Sort and distributed all incoming department mail.

●Kept client files up to date and secured according to company policy while ensuring confidentiality.

●Completed presentations to reunited families while taking notes for supervisor review.

Customer Service

●Aided business merchants with maintaining their credit line and relationship with the store.

●Assisted with stocking cross training, store safety and ensuring a clean environment.

●Ensure rotation of inventory for quality control.

●Accuracy handling cash.

●Providing a positive experience to new and existing customers

●Maintained customer service satisfaction with friendly and efficient service.

Supervisory

●Supervised store operations, including staff supervision up to 4 staff

●Assessed daily and weekly needs and managed daily progress reports.

●Effectively performed operations functions such as open and close, operate sales register, and back office management procedures.

●Prepared and execute on line orders.

Work History

Rite Aid, Supervisor, San Luis Obispo, CA 10/2019 - Present

Smart and Final, Cashier, San Luis Obispo, CA 03/2016 - 03/2019

Target, Cashier, San Luis Obispo, CA 01/2015 - 01/2016

Dept. of Social Services, Administrative, San Luis Obispo, CA 02/2010 - 02/2011

Goleta National Bank, Administrative, Anaheim, CA 01/2009 - 01/2010

Education/Certifications

Cuesta College, General Educations - 2 years

Vocational School- Medical Billing & Coding

Artesia High School; - High School Diploma

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