Customer Service Shift Lead
Resume:
Monica Carter
Washington dc
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SKILLS
Customer service skill
Shift lead skill
Training skill
Cash Handling Skill
Inventory Skill
EXPERIENCE
Young women's project
July 2013-June 2016
●Responsible for mentoring youths who experienced homeless or foster care
●Attending meetings with council members to help get funding for programs
●Conducted outreach calls to different programs to help brings kids in after school instead of being in the streets
Macy’s
November 2016- February 2017
●Assisting guest on the register with cash or card transactions and refunds or online orders and pickup
●Refill items that's low while counting items for inventory
McDonald’s
May 2017- September 2017
●Assist guest on the register with cash or card transactions while helping with refunds
●Responsible for handing out orders while cleaning the lobby to keep it clean
●Prepare orders and send them out
Marshall
September 2017- February 2018
●Assisted guest on the register while helping with cash and card transactions
●Stocked the womens, men,kids, shoe department when items was low
●Responsible for counting items for inventory while putting orders in for more products
Nandos
February 2018- October 2018
●Responsible for welcoming guest in the restaurant while assigning tables
●Assisting guest with cash or card transactions while explaining the food for 1st timers
●Running food and drinks to the guest while cleaning the tables off for new guest
Walmart
October 2018- January 2019
●Responsible for counting in the palettes that contains the meat while brining the old meat on the floor and sorting the new items
●Assisting guest on the register with cash or card transactions and helping with refunds
●Stocking low products
Target
February 2019 - October 2019
●Stocking items for all the departments while getting count on all the items we don't have in backstock to order more
●Responsible for handling online orders for guest to come pick up or box items up for pickup
●Assisting guest on the register while helping with cash or card transactions
American history museum
April 2020 - October 2020
●Responsible for welcoming guest in the gift shop while helping with cash and card transactions
●Assisted guest with tours around the museum or taking them to the floor they wanna visit
●Stocked the gift shop for the morning shift to make sure they have everything they need
Royal Farms
July 2020- May 2021
●Welcoming guest in the store while helping with gas,cash,card transactions
●Putting away the truck to fill the floor up while doing back stock with extra items
●Cleaning the parking lot and bathrooms to make sure the store clean for our guest
Chipotle
March 2022- June 2022
●Welcoming guest in the restaurant while finding out if its to go or dine in
●Responsible for making bowls or burritos for the guest
●Assisting guest with cash or card transactions
Milk Bar
June 2022-Present
●Welcoming guest in the store while assisting delivery drivers with uber eats, doordash, postmates
●Responsible for unpacking the truck to put the items away
●Completing online so the guest can come pick it up
NVT Staffing Front Desk Concierge
August 2023-November 2023
●Welcoming residents in while taking food delivery orders
●Responsible for checking in and out packages while storing them away
●Answering the phones to assist with maintenance calls, tours with leasing, maintaining to keep the lobby cleaned,
●Responsible for keeping the building safe
Bell Multicultural High School
High School Diploma
August 2013- June 2016
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