Customer Service Representative
Resume:
CUSTOMER SERVICE REPRESENTATIVE
RICARDO BOLIVARD
***************@*****.***
**** ******** ***** **, ************, Indiana 46254
Professional profile
Education
Customer Service Representative with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
May 2012
Certificate in Economics
UEH
Professional experience
JULY 2013 – FEBRUARY 2024
CUSTOMER CARE SPECIALIST CAPITAL BANK S.A.
•Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
•Trained two new employees in how to use BANK TELLER, entering customer data and organizing customer interaction logs
•Received an average 85% customer satisfaction rating to date, 15% higher than the company average
•Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
Additional skills
•Microsoft Words – Excel – Access - QuickBooks
•Languages (native-level English – French – Creole )
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