Office 365 Active Directory Intune Azure Fundamentals
Resume:
Serfredrick C. Hill, Sr.
**** ********** ****; Laurel, MD 20707 ***********.****@*****.***
(H) 301-***-**** (C) 202-***-****
EDUCATION: Tesst College of Technology: Electronics, Computers, and Telecommunication
2000-2002
Nextec, Inc.: A+, Network+ 2003
Academy of Computer EDUCATION: A+, Network+ 2005, Fundamentals of Azure
TECHNICAL SKILLS:
CompTIA A+
Azure Fundamentals
M365 Office Suites
Operating Systems:
Windows 7, 8, 8.1,
Windows 10 & 11 professional & Enterprise
EXPERIENCE:
ASSOCIATION OF PUBLIC HEALTH LABORATORIES
IT SENIOR SPECIALIST 2022- CURRENT
UTILIZE MICROSOFT INTUNE MDM TO MANAGE CORPORATE AND PERSONAL MOBILE DEVICES
ANALYZE TECHNICAL BEST PRACTICES TO IDENTIFY AREAS OF IMPROVEMENT TO ROUTINE POLICIES AND PROCEDURES
MAINTAIN ACTIVE DIRECTORY INFRASTRUCTURE CREATING NEW USERS AND ASSIGNING RIGHTS
MICROSOFT TEAMS ADMINISTRATOR
OFFICE 365 ADMINISTRATOR
PERFORM SYSTEM BACKUPS
CREATE ACCOUNTS VIA POWERSHELL
GRANT USERS’ PERMISSIONS AND DISTRIBUTION GROUPS VIA ACTIVE DIRECTORY
IMPLEMENTATION OF KNOWB4 PHISHING SOFTWARE
TEAMVIEWER ADMINISTRATOR
ASSIST SYSTEM ADMINISTRATORS WITH SOFTWARE PACKAGES
IMPLEMENT AND MAINTAIN MULTIFACTOR AUTHENTICATION FOR STAFF
ASSOCIATION OF PUBLIC HEALTH LABORATORIES
IT SPECIALIST 2014- 2022
PROVIDED SYSTEM AND NETWORK ADMINISTRATIVE SUPPORT FOR WINDOWS 10 AND MAC OS
CREATED AND MAINTAINED SOP’S
MONITORED LOCAL AND WIDE-AREA NETWORKS
PROVIDED CUSTOMER AND NETWORK ADMINISTRATION SERVICES SUCH AS ELECTRONIC MAIL
ACCOUNTS, SECURITY AND TROUBLESHOOTING, PASSWORDS
MAINTAINED AND ADMINISTERED COMPUTER NETWORKS AND RELATED COMPUTING ENVIRONMENTS
INCLUDING SYSTEMS SOFTWARE, COMPUTER HARDWARE, AND APPLICATION SOFTWARE
CONFIGURED, INSTALLED, AND IMAGED LAPTOPS FOR NEW USERS
RESOLVED RELATED SOFTWARE AND HARDWARE ISSUES
MAINTAINED THE LAN NETWORK OPERATIONS, INCLUDING LIMITED HARDWARE AND SOFTWARE
INSTALLATION AND SET-UP, DOCUMENTATION, ADMINISTRATION, TECHNICAL MAINTENANCE, AND USER
SUPPORT
SUPPORTED 200+ STAFF AND 1000+ MEMBERS WITHIN HEALTH LABORATORIES
SUPPORTED OUTLOOK 2010, 2013, 2017 AND EXCHANGE 2010, MAINTENANCE, TROUBLESHOOTING, CONFIGURING
INSTALLED, CONFIGURED, OPERATED AND TROUBLESHOT TIER 2-3 WINDOWS 7, 8, & 10 ISSUES
INSTALLED, TESTED AND TROUBLESHOOT LOCAL AND NETWORK PRINTERS
TROUBLESHOOTED SOFTWARE ISSUES AND COORDINATED PREVENTATIVE MAINTENANCE OF EQUIPMENT
FIELDED HELPDESK REQUEST, CREATED IT DOCUMENTATION FOR PROBLEMS AND RESOLUTIONS VIA SHAREPOINT
SUPPORTED LAPTOPS, DESKTOPS, IPADS AND ANDROID SETUP, SUPPORT AND TROUBLESHOOTING
Serfredrick C. Hill, Sr. Page 2
6920 Ironbridge LANE ; Laurel, MD 20707 ***********.****@*****.***
(H) 301-***-**** © 202-***-****
PORTAL SOLUTIONS 2009-2014
SYSTEMS SUPPORT ADMINISTRATOR
CONSULTANT (APHL)
RESPONDED TO END USER REQUEST COMING VIA PHONES, EMAILS, AND REQUEST FORMS
RECORDED, RESOLVED, AND DOCUMENTED END USER REQUEST IN A TIMELY MANNER
USING REMOTE ACCESS TECHNOLOGY WHEN NECESSARY
INSTALLATION AND CONFIGURATION OF NEW COMPUTERS INCLUDING MS OFFICE AND ADOBE SUITE
MAPPED PRINTER AND NETWORK DRIVES
WORKED WITH VISTA, WINDOWS 7 & MS OFFICE 2007 APPLICATIONS
SOFTWARE UPDATES AND UPGRADES
HARDWARE TROUBLESHOOTING AND PARTS REPLACEMENTS
INSTALLED MICROSOFT FOREFRONT ANTI-VIRUS
WORKIED AND ADMINISTERED MICROSOFT SHAREPOINT
TROUBLSHOOTING COMPUTER AND PRINTER HARDWARE/SOFTWARE PROBLEMS
INSTALLATION/CONFIGURATION OF CITRIX MAINFRAME CLIENTS
INSTALLED AND TROUBLESHOT BLACKBERRY ISSUES
USER ACCOUNT AND EMAIL ACCOUNT CREATIONS AND PASSWORD MANAGEMENT
INTERACTED AND ANSWERED DIRECTLY TO NETWORK MANAGER & CHIEF OPERATING OFFICER
TROUBLESHOT & MAINTAINED MS OFFICE COMMUNICATOR 2007
MONITORED VPN & LASERS FOR FORM OF COMMUNICATION
NOW TECHS, INC. 2005-2009
SYSTEMS SUPPORT ADMINSTRATOR
CONTRACTOR (APHL)
RESPONDED TO END USER REQUEST COMING VIA PHONES, EMAILS, AND REQUEST FORMS
RECORDED, RESOLVED, AND DOCUMENTED END USER REQUEST IN A TIMELY MANNAR
USED REMOTE ACCESS TECHNOLOGY WHEN NECESSARY
INSTALLATION AND CONFIGURATION OF NEW COMPUTERS INCLUDING MS OFFICE AND ADOBE SUITE
MAPPED PRINTER AND NETWORK DRIVES
WORKED WITH XP & MS OFFICE 2003 APPLICATIONS
SOFTWARE UPDATES AND UPGRADES
HARDWARE TROUBLESHOOTING AND PARTS REPLACEMENTS
INSTALL SYMANTEC ANTI-VIRUS
TROUBLSHOOTING COMPUTER AND PRINTER HARDWARE/SOFTWARE PROBLEMS
INSTALLATION/CONFIGURATION OF CITRIX MAINFRAME CLIENTS
INSTALL AND TROUBLESHOOT BLACKBERRY ISSUES
USER ACCOUNT AND EMAIL ACCOUNT CREATIONS AND PASSWORD MANAGEMENT
INTERACT AND ANSWER DIRECTLY TO NETWORK MANAGER
ALTA IT SERVICES 2005-2005
PC TECH-CONTRACTOR
Network Imaging
Laptop and Desktop Installation
Software Troubleshooting
Interact with client user
Data Backup
Serfredrick C. Hill, Sr. Page 3
6920 Ironbridge Lane; Laurel, MD 20707 ***********.****@*****.***
(H) 301-***-**** © 202-***-****
HILL’S COMPUTER REPAIR 2003-2009
Owner/Operator
Customs WORKSTATIONS
Home Network installations
Small Business installations
Basic Network Cabling
WORKSTATIONS upgrades (Ram, CPU, HARDDRIVE, ETC.)
Operating Systems upgrades
Installation of tape drive backups
Performing backups
IP configurations
Desktop troubleshooting and repair
Basic phone support
Remote Support (using MS Remote Assistance)
UNIVERSAL SYSTEMS, INC. 1989-2003
Data Entry Supervisor
IP configurations
Basic Network Cabling
Distributed all copies to engineers and management from fax machines
Input information received from other cities into terminal
Responsible for a team of ten to fifteen individuals work schedules
Liaison between engineers and data entry clerks
PERSONAL REFERENCES: AVAILABLE UPON REQUEST
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