Customer Service Store Manager

BIANKA MARTINEZ

Tolleson, AZ *****

***********@*****.*** / 480-***-****

SUMMARY

Always actively professional with technical knowledge and critical thinking skills to thrive in high pressure situations or environments. Tackling challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

SKILLS

Efficient Time Management

Strong Work Ethic

Interpersonal Skills Development

Opening and Closing Duties

Inventory Management

Exceptional Customer Service

Positive and Professional

Conversant in Spanish

Team Leadership

EXPERIENCE

Store Manager / Wendy's - Tolleson, AZ 08/2022 - 11/2022 Recruited, trained and supervised new employees.

Completed thorough opening, closing and shift change functions to maintain operational standards each day. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans. Resolved customer complaints promptly and professionally in accordance with company policy. Ensured that all health and safety regulations were followed at all times. Made decisions and resolved issues using critical thinking and analytical skills. Cashier/restock Merchandise / Spirit Halloween Super Store - Tolleson, AZ 09/2022 - 11/2022 Processed sales transactions to prevent long customer wait times Accepted cash and credit card payments, issued receipts and provided change. Performed other duties as assigned by management.

Stocked shelves with merchandise when needed.

Helped customers find specific products, answered questions, and offered product advice. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Issued receipts, refunds, credits or change due to customers. Delivered high level of customer service to patrons using active listening and engagement skills. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Boba Barista / JT boba house - Tolleson, AZ 05/2021 - 07/2021 Operated cash register to process payments from customers. Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils. Communicated effectively with team members regarding work schedules and customer needs. BM

Greeted customers and answered questions about menu items. Verified that all equipment was functioning properly prior to opening shift. Informed customers on food allergies associated with certain ingredients used in boba tea creations. Provided guidance and support to team members on operational issues. EDUCATION AND TRAINING

High School Diploma 05/2023

Tolleson Union High School District - Tolleson, AZ

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