Client Service Data Entry
Resume:
Donnell Price
District Heights, Maryland 20747
**************@*****.***
PROFILE SUMMARY
Possess over 20 years of experience in Records Management promoting and modeling the Firm's client service in teamwork, work product and personal interaction and to ensure exemplary client service to internal and external clients in a professional environment.
PROFESSIONAL EXPERIENCE
Senior Records Coordinator, Wiley Rein LLP, 2050 M Street NW Wash., DC 20036
June 2017- November 2023
Creation of new files, following established procedures
Data entry of all records into the client records management database Prepare records for offsite warehouse storages as necessary
Locate files per client request for temporary use outside of the department
Follow-up on files that have been released outside of the department to guarantee records are returned in a timely manner
Generate reports from the records management database as requested Handle sensitive and/or confidential documents and information Communicate with manager and client on job and deadline occurrences
Contact: Tanishia Weaver - 202-***-**** worked 37.5 hours per week
Mail Carrier, United States Post Office, 1100 Wythe Street, Alexandria, VA 22314
February 2017 – May 2017
Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork
Sort mail for delivery, arranging it in delivery sequence
Deliver mail to residences and business establishments along specified routes by waling or driving, using a combination of satchels, carts, cars, and small trucks
Return to the Post Office with mail collected from homes, businesses, and public mailboxes
Contact: Human Resources - 1-800-***-**** worked 40 hours per week
Records Associate, Williams Lea Inc., (Foley & Lardner, LLP) 3000 K Street NW Wash., DC 20007
February 2014 - January 2017
Creation of new files, following established procedures
Data entry of all records into the client records management database Prepare records for offsite warehouse storages as necessary
Lead a team of 4 employees with the daily workflow and operations of the firm’s records, as well as established procedures
Locate files per client request for temporary use outside of the department
Follow-up on files that have been released outside of the department to guarantee records are returned in a timely manner
Generate reports from the records management database as r quested Handle sensitive and/or confidential documents and information Communicate with manager and client on job and deadline occurrences
Contact: Tanishia Weaver - 202-***-**** worked 37.5 hours per weeknight
Senior Records Coordinator, Merrill Contractors, Inc., 1776 I Street NW Suite 225 Wash., DC 20006
August 2012 - July 2013
Handled and delivered request for off-site and in-house documents
Scheduled off-site pick-up and drop-off deliveries
Communicated with outside vendors to extradite materials and documents needed for attorneys relating to caseloads
Created charts and correspondence relating to inventory
Contact: Human Resources - 202-***-**** worked 40 hours per week
Senior Records Coordinator, Steptoe & Johnson, LLP, 1330 Connecticut Ave. NW Wash., D.C. 20036
September 1986 - August 2012
Handled inventory of on-site and off-site records and other operational needs
Communicated with outside vendors to extradite materials and documents needed for attorneys relating to caseloads
Retrieved floor deliveries per request of internal clients Maintained complex databases for tracking department projects Scheduled off-site pick-up and drop-off deliveries
Updated database as needed
Assisted with the transition of updated database system from Access 2000 to Legal Key v.4.19 Assisted with special projects and other duties as needed
Contact: Human Resources - 202-***-**** worked 40 hours per week
SKILLS
Strong verbal communication • Proficiency in Record/File Management• Conflict Resolution • Team Liaison• Efficient and Effective Learner• Understanding of manual and electronic records management systems • Various software packages including word processing, spreadsheet, database and database management• Techniques for dealing effectively with the public, vendors, and contractors in person and over the telephone • Principles and practices of data collection and report preparation• Methods and techniques of document indexing and coding • Strong Organizational Skills • Comprehension of oral and written instructions • Accuracy in producing efficient work product
EDUCATION
Dunbar High School, District of Columbia, Graduate, 1984
Training Classes for Access Records Management, 1988
Training Classes for Legal Key Records Management, 2009
ACCOLADES
5 Years of Dedicated Service Award, Steptoe & Johnson, LLP
10 Years of Dedicated Service Award, Steptoe & Johnson, LLP
Award, Steptoe & Johnson, LLP 25 Years of Dedicated Service
PERSONAL REFERENCES
1) Name: Bettina Richburg
Title: Records Specialist
Number: 202-***-****
2) Name: Philip Taylor
Tile: Records Information Management
Number: 703-***-****
3) Name: Ronnie Hart
Title: Records Coordinator
Number: 202-***-****
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