Customer Service Sales Manager
Resume:
JL
JOEY LOPEZ
***********@*****.*** 469-***-**** Ennis, TX 75119
Outgoing and accomplished General sales manager,finance director, and sales trainer with more than 22 years of experience, offering outstanding customer service proficiency and passion for exceeding sales goals. Result-oriented professional, specializing in finance and leadership. Motivated and determined with a unique ability to relate to a wide array of clients and close high-dollar sales. Responsible for over 92 million in sales profit over 22 year career . Sales and Marketing
Speaking
Administration and Management
Instructing
Time Management
Operations Analysis
Troubleshooting
Critical Thinking
Customer Service
Coordination
Negotiation
Persuasion
Learning Strategies
Allen Samuels Autoplex Ennis, TX
Finance Director
07/1999 - 04/2015
Maintain current knowledge of credit regulations
Confer or consult with other department heads to plan advertising services and to secure target market information
Interview applicants and request specified information for loan applications
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs
Examine, evaluate, or process loan applications
Analyze applicants' financial status and credit to determine feasibility of granting loans
Submit applications to credit analysts for verification and recommendation Check loan agreements to ensure that they are complete and accurate, according to policies
Confer with underwriters to resolve credit application or bank pack issues Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork
Contract cash, OSF and finance deals within a timely and professional manner whilst adhering to Dealership policies and procedures Promote vehicle and loan protection plans such as warranty, gap and maintenance etc
Overcome objections to suggested protection plan to maximize the deal. Waxahachie Autoplex Waxahachie, TX
Finance Director
05/2015 - 07/2018
Maintain current knowledge of credit regulations
Confer or consult with other department heads to plan advertising services and to secure target market information
Summary
Skills
Experience
Interview applicants and request specified information for loan applications
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs
Examine, evaluate, or process loan applications
Analyze applicants' financial status and credit to determine feasibility of granting loans
Submit applications to credit analysts for verification and recommendation Check loan agreements to ensure that they are complete and accurate, according to policies
Confer with underwriters to resolve credit application or bank pack issues Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork
Contract cash, OSF and finance deals within a timely and professional manner whilst adhering to Dealership policies and procedures Promote vehicle and loan protection plans such as warranty, gap and maintenance etc
Overcome objections to suggested protection plan to maximize the deal. Averaging over $3,800 on back end.
Frank Kent Dodge Ennis, TX
General Sales Manager
06/2018 - 12/2019
Build a complete team of managers to Salesmen, encouraging training and building up to achieve one goal
Consult with other department heads to plan advertising services and to secure target market information
Interview applicants and request specified information for loan applications
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs
Examine, evaluate, or process loan applications
Analyze applicants' financial status and credit to determine feasibility of granting loans
Submit applications to credit analysts for verification and recommendation Check loan agreements to ensure that they are complete and accurate, according to policies
Consult with underwriters to resolve credit application or bank pack issues Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork
Contract cash, OSF and finance deals within a timely and professional manner whilst adhering to Dealership policies and procedures Promote vehicle and loan protection plans such as warranty, gap and maintenance etc
Overcome objections to suggested protection plan to maximize the deal. Liberty Homes Rice
General Manager
12/2019 - 05/2023
Build a complete team of managers to Salesmen, encouraging training and building up to achieve one
Interview applicants and request specified information for loan applications
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs
Examine, evaluate, or process loan applications
Analyze applicants' financial status and credit to determine feasibility of granting loans
Submit applications to credit analysts for verification and recommendation Check loan agreements to ensure that they are complete and accurate, according to policies
Consult with underwriters to resolve credit application or bank pack issues Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork
Contract cash, OSF and finance deals within a timely and professional manner whilst adhering to Dealership policies and procedures Promote Home and loan protection plans such as warranty's Overcome objections to suggested protection plan to maximize the deal. Averaging over $30,700 per copy
Funtown Rv Corsicana, TX
Finance Manager
05/2023 - Current
Developed and managed financial plans for a variety of investments. Prepared financial documents such as budgets, forecasts and reports. Reviewed and analyzed budget variances to ensure accuracy of financial information.
Monitored cash flow to ensure sufficient liquidity.
Conducted risk management assessments and created strategies to minimize potential risks.
Assisted in the development of internal controls to protect company assets. Maintain current knowledge of credit regulations
Confer or consult with other department heads to plan advertising services and to secure target market information
Interview applicants and request specified information for loan applications
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs
Examine, evaluate, or process loan applications
Analyze applicants' financial status and credit to determine feasibility of granting loans
Submit applications to credit analysts for verification and recommendation Check loan agreements to ensure that they are complete and accurate, according to policies
Confer with underwriters to resolve credit application or bank pack issues Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork
Contract cash, OSF and finance deals within a timely and professional manner while adhering to Dealership policies and procedures Promote Rv and loan protection plans such as warranty, gap and maintenance etc
Overcome objections to suggested protection plan to maximize the deal. Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Averaging over $7,800 on bank end profit per deal . Northwood Ceader Hill Tx
Education and Training
Bachelor of Science in Business Administration And Management 05/2003
Member of BMA 2010 - Present
AFIP Certified 2013 – Present Day
Certified Master Sales Associate - Chrysler 2001 - 2018 Ennis Daily News Reader's Choice Award Best Auto Salesperson 2005 Ennis Daily News Reader's Choice Award Best Auto Salesperson 2006 Ennis Daily News Reader's Choice Award Best Auto Salesperson 2007 Ennis Daily News Reader's Choice Award Best Auto Salesperson 2008 Ennis Daily News Reader's Choice Award Best Auto Salesperson 2009 Pete Silva, Finance manager, FunTown RV, 682-***-****, ****.*****.****@*****.*** Dale Clark, GM, Harley Davidson Ft. Worth, 817-***-****, ******@*****.*** Shannon Warren, GM, Waxahachie Dodge, 325-***-****, *******@***********.*** Oscar Boyd, Finance manager, FunTown RV, 214-***-****, *****.****@*********.*** Activities and Honors
Certifications
Awards
References
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