Service Technician Mechanical Systems
Resume:
Michael Kane
Phoenix, AZ
PROFILE
A professional consultant with the desire, knowledge, and skills required to manage and repair malfunctions in complete mechanical systems.
EDUCATION
International Technician Education Program
Universal Technical Institute, Inc. Custom Training Group, Sacramento, CA
March 16, 2009 to June 19, 2009
420 hours of training including all the following International Diamond Certification requirements and ITEP hands-on performance testing.
ISIS I
ISIS II
ISIS III
I Know I
I Know ll
I Know lll
I Know lV
International CF Series Introduction
ProStar Series Cab
Electric System Basic Program I
Electric System Basic Program II
Electric System Basic Program III
Electric System Basic Program IV
Electric System Basic Program V
Electric System Basic Program VI
Electric System Basic Program VII
Electric System Basic Program VIII
International ProStar Electrical
International CF Series Electrical
Fluke Meter
EZ-TECH 3
Intro to Diamond Logic
Advanced Electrical / Electronics
2007 Emission Fundamentals
2007 Maxxforce 7 Air Management WBT
2007 Maxxforce 7 Aftertreatment WBT
2007 Maxxforce DT 9, 10 Air Management WBT
2007 Maxxforce DT, 9, 10 Base Engine WBT
2007 Maxxforce DT,9,10 Engine Overview WBT
2007 Maxxforce 7 Fuel Management WBT
2007 Maxxforce 11, 13 Engine Systems WBT
NETS
Performance A/C Program I
Performance A/C Program II
Performance A/C Program III
Performance A/C Program IV
International Full Power Brake Series
International Air Brake Series
Diamond Life Disc Brake Update
International Performance PM
Diamond Logic Builder® Introduction and Usage Series
International Master Diagnostics Introduction and Usage
Universal Technical Institute (UTI) – Avondale, AZ
Associate of Occupational Studies Degree in Automotive and Diesel Industrial Technology
Graduated January 23, 2009. Training included 2,250 hours.
Westview High School, Avondale, AZ
Graduated May 2006
Michael Kane
Page 2
OTHER TRAINING
Computer Skills
Industrial Tech / Woods
Advanced - Pre Calculus
Success Track Emphasis – A 28 hour UTI Specific Training Program that teaches students Life Skills, Professionalism, Dealership Simulation, Teambuilding, Communication and Lifelong Learning
AWARDS
UTI Directors Honors List – GPA 3.96
UTI Excellent Attendance
UTI Student of the Course: Diesel Engine Accessories
CERTIFICATIONS
EPA Certified Sections 608 and 609
Ford Technical Customer Handling
EMPLOYMENT
From To
01/22 Present Autonation Arrowhead Audi
Service Director
Assign daily work objectives for advisors and techs
Monitor performance and address improvements with advisors
Train, coach and supervise advisors
Communicate with team leaders
Explain the Service Technician’s recommendations
Wrote work orders
Trained new advisors/mechanics
Built customer loyalty
Worked with technicians
Kept the customer’s vehicle safe and maintained
07/21 01/22 International RWC
Service Advisor
Explain the Service Technician’s recommendations
Wrote work orders
Trained new advisors
Built customer loyalty
Worked with technicians
Kept the customer’s vehicle safe and maintained
11/18 07/21 Liberty GMC
Service Advisor
Explain the Service Technician’s recommendations
Wrote work orders
Trained new advisors
Built customer loyalty
Worked with technicians
Kept the customer’s vehicle safe and maintained
05/16 11/18 Autonation Chevy
Service Advisor
Explain the Service Technician’s recommendations
Wrote work orders
Trained new advisors
Built customer loyalty
Worked with technicians
Kept the customer’s vehicle safe and maintained
05/09 05/16 Pepboys Auto
Service Manager
Worked closely with CEO/President of Company
Completed hiring process for advisors/technicians
Trained Service Advisors
Completed weekly schedule for employees
Organizes mechanic’s duties
Minor repairs on vehicles
Oil changes
Preventative Maintenance Inspections
Wrote Work Orders
Provides Customer Service
10/06 03/09 Duro Bag Manufacturing Co., Tolleson, AZ
Supervisor/Machine Operator
Trained new employees
Diagnosed machines
Operated and repaired machinery
Worked with basic tools
Repaired collators and conveyors
Completed work in a timely and efficient manner
Maintained and ensured a clean, safe and pleasant work area
05/05 07/06 City of Phoenix Parks and Recreation, Phoenix, AZ
Aide
Instructed sports games and activities
Organized calendars every month for each day’s activities
Updated parents on their children
Maintained a professional appearance
Maintained and ensured a clean, safe and pleasant work area
Provided excellent customer service
2000 2006 Family Owned Business, Phoenix, AZ
Construction Worker
Assisted father by doing side jobs with duties ranging from setting forms, grading down dirt, finishing concrete and building brick walls
Maintained and ensured a clean, safe and pleasant work area and job site
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